Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President within the Design and Customer Experience team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goalsFacilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usableUse content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical conceptsCollaborate with cross-product teams to develop consistent voice and narrative structures across products and servicesChampion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platformsAbility to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websitesExpertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practicesExtensive experience facilitating workshops for product and experience design, creating compelling content journeysAdvanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

Examples of recent work required