Customers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.
In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction capabilities that drive customer acquisition, retention, revenue growth and profit for Walmart eCommerce. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the eCommerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Engineering, Store and FC Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers.
We are looking for a rock star business leader who will “Leave no stone unturned – to identify the best possible solution” and will “Do what’s right for the customer – whether internal or external”.
About You
You Thrive in Ambiguity: Naturally apply structure and frameworks to accelerate end to end results You're a Problem Solver: Develop short-term, sustainable solutions to issues in real time You have a Data-Driven Mindset: comfortable with handling large datasets & identify trends and insights You're a Storyteller: Know how to build and present audience specific enterprise level story arcs ranging from peers to executives to board members You're Accountable: Led strategic initiatives to continue our focus on stability, growth, and profitability metrics You're a Negotiator: influence without authority across external & cross-functional stakeholders at all levels You're Entrepreneurial: a drive & desire to shape business strategy & directionYou’ll make an impact by:
Improving team operational discipline and business performance through setting clear process and documentation standards around technology planning cadences and business reviewsDeveloping and enhancing program management processes and tools to improve transparency and efficiency across the team Instilling and reinforcing accountability and timely executionBringing clarity to fulfillment performance related to team initiatives and organizational decisionsIntegrating AI into ways of working to streamline and automateWhat You’ll do
Defining long-term vision and technology strategy around the capabilities needed to deliver best in class fulfillment experiences. Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success Leading key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience Seeking patents to protect innovative ideas and products Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
We’re looking for a leader who is…
Required Experience
5 years of experience in business or product operations & strategy, process improvement, or related fieldsStrong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable wayStrong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysisProven ability to bridge data with business insights to drive relevant, actionable outputTeam player who is a self-starter and able to thrive in a dynamic, results-oriented environmentCustomer-centric & curious: passionate improving the Walmart customer experiencePrevious eCommerce or Retail experience; operations or customer experience roles a plus
Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non retaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values
Act with Integrity Acts as an altruistic servant leader and is consistently humble self aware honest and transparent
Serve our Customers and Members Delivers expected business results while putting the customer member first and consistently applying an omni merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members
Serve our Customers and Members Adopts a holistic perspective that considers data analytics customer member insights and different parts of the business when making plans and shaping the teams strategy
Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risk taking and exhibits resilience in the face of setbacks
Strive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...1901 Se 10Th Street, Bentonville, AR 72716-0001, United States of America