Transform with us! Shape the future of product delivery and client success in a dynamic, collaborative environment.

 

As a Transformation Design and Delivery - Product Intake and Delivery Senior Associate in Transformation Design and Delivery Team, you will be responsible for capturing and evaluating the pipeline of change requests related to product development, new or existing client mandates, and operational processes. You will standardize impact assessments, including in-scope operational functions and requirements to support. Additionally, you will define and design the operating model to achieve desired outcomes in an optimized manner. You will manage the effective end to end process from design into delivery and ongoing execution of new services and enhancements. You will also partner with Operations, Sales, Product, Service and Implementations, and Technology teams in developing the build out and adoption of new, e-commerce products.

Job responsibilities

Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments OperationsPartner with business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliencyDevelop hypotheses and business cases, influencing key stakeholders to support these strategic recommendationsWork closely with business stakeholders to define and implement target operating models to better support our clientsDesign and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineeringCommunicate regular status updates to senior management and business stakeholders

Required qualifications, capabilities and skills

Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendasStrong knowledge and experience of business architecture including development of business models and target operating models deployed on large scale organizationsProven track record of partnering with business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enablerExpertise in data analysis and manipulation to support hypothesis generationProficiency in Excel and ability to clearly storyboard using PowerPoint is essentialPartners well with other groups sat outside of the team’s reporting line, Excellent interpersonal skillsAbility to communicate clearly and confidently across multiple aspects of the organization at all levelsLogical, structured approach to planning, problem solving and decision-makingSolid awareness of controls and risk management protocolsSelf-starter with ability to manage own workload and deliverables

Preferred qualifications, capabilities and skills

Direct experience in Payments is preferable