Join our dynamic team and play a crucial role in managing ATM/IMCC incidents. Leverage your skills to ensure timely resolutions and enhance customer experiences. Be part of a team that values innovation and continuous improvement.

Job Summary

As an Incident Management Specialist within the ATM/IMCC team, you will manage incidents to ensure timely resolution and appropriate escalation. You will research ATM performance, resolve failures, and provide L1 application support. Your role involves responding to client inquiries and ensuring adherence to risk procedures.

Job Responsibilities

 Research ATM performance and healthResolve ATM failures and escalate vendor servicesProvide L1 application support to other Line of businessRespond to client inquiries via phone or emailAnalyze and resolve problems using multiple systemsEducate callers on processes and systemsMaintain adherence to risk proceduresReport privacy breaches as per protocolsAssist in risk assessment and complianceEscalate concerns for speedy resolutionParticipate in continuous improvement activities

 

Required qualifications, capabilities, and skills

Hold a B.Tech, MBA, or BCom degreeDemonstrate excellent written communication skillsExhibit prioritization and time management skillsCommunicate effectively across leadership levelsBe proficient in MS OfficeWork effectively within a teamMaintain confidentiality and multitask efficiently

 

Preferred qualifications, capabilities, and skills

Possess technical qualifications or skillsHold SQL, AWS cloud practitioner, or ITIL certificationHave prior Level 1 incident management experienceDemonstrate flexibility in handling casesEngage in process improvementsProvide feedback using CI toolsExhibit shared values and behaviors for a positive environment