About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As part of the Payment Operations Global Command Center, Global Control Room leadership team, the regional Global Control Room Lead is responsible for the Bangalore Cash Team, with some oversight into projects and developments
As a Transaction Processing Manager within the Payment Operations Global Command Center, you will have a significant influence by defining long-term business strategy to meet current needs and develop the framework for ongoing enhancements. You will oversee support of the full cash wire product suite and be required to design and sustain the KPIs and KRIs that meet the needs of all key stakeholders. This role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit, fostering teamwork and working extensively across the business.
Job Responsibilities:
Oversee operational functions of the Control Room, including monitoring and alerting systems, ticketing and issue management systems, and integrating all products to a payments standard for escalation, remediation, reporting, and meeting all SLAs.Assess risk and manage activities affecting the production environment by collaborating with Technology, vendors, and stakeholders to evaluate the severity and scope of events and incidents, prioritizing resolution.Provide detailed production support information for internal/external clients, effectively handling issues that are complex, confidential, and sensitive in nature.Deliver direct internal and external support for system availability and service delivery.Support the Incident Management Team to facilitate major incident resolution efforts.Constantly review and evolve monitoring systems, including replacements, upgrades, and performance enhancements to align with the Payments Operations strategic vision.Develop the Cash Monitoring team, incorporating strategy and people development.Create a great and inclusive culture, enhancing employee engagement, and attracting, developing, and retaining the best, most diverse talent.Develop policies, procedures, performance objectives, and standards that align with all regulatory and control standards.Partner with technology teams for all changes to applications, migrations, and monitoring impacts on the Business Activity Monitoring (BAM) tool.
Required qualifications, capabilities, and skills
10+ years of Payments, Cash Operations or IT experience dealing with incident management and remediation with solid record of progressive career growthStrategic thinker that combines strong technical skills and creative problem solving -- turning strategy into actionable platform roadmap and delivery plansDemonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes Excellent communication, presentation (both oral and written) & influencing skillsAbility to work well under pressureProven experience to deliver effective escalationLeverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholdersEffective change management skills: Ability to support & adapt within a changing environmentAbility to manage multiples priorities and prioritize workload accordingly to meet key deliverables
Preferred qualifications, capabilities, and skills
Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and ControlsStrong technical knowledge of mainframe applications and other payment applicationsCreate executive presentations (both individual slides and structured presentations)
SHIFT: 6:30am-2:30pm IST
Will require some hours outside of shift hours to collaborate with global leadership team and support various weekend coverage or major incidents.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V