Amazon.com is looking for a creative and customer-obsessed Training PM with the experience in 1:1 training and video creation experience to join our team. If you love training masses, creating engaging videos and eager to develop high-quality and impactful training solutions in support of global program initiatives, this job is for you! This role requires an individual who can learn fast, innovate, move quickly, and not be constrained by how things have been done before.
We are seeking a self-motivated expert with a keen eye for detail and a creative mind who will be responsible for creating, delivering and continuously improving learning programs using an array of creative approaches as well as developing a video library of training materials for the global audience.

Key job responsibilities
As a Training PM, you will own training strategy end to end (60% in delivering training and 40% in creating engaging training contents)
Delivering Trainings
• Develop and manage the training delivery strategy and plan to meet organizational objectives
• Schedule, coordinate, and facilitate training sessions for internal and/or external stakeholders
• Ensure training materials and content are ready and available for each training session
• Assess training effectiveness and gather participant feedback to continuously improve the training program
• Track and report on key training metrics such as attendance, completion rates, and participant satisfaction
• Collaborate with subject matter experts and Ops excellence PM to ensure training content is up-to-date and aligned with business needs
• Manage the training logistics including scheduling trainings, distributing training materials, etc.
• Maintain a training calendar and communicate upcoming training opportunities to stakeholders


A day in the life
Creating Engaging Content

• Maintain a repository of training materials: new content uploading, existing content updating, curricula creation, and report generation.
• Develop engaging scripts and storyboards for the training videos.
• Shoot, edit raw video, convert images to animated videos, and create the final video content.
• Incorporate various multimedia elements like graphics, animations, titles, audio, and other supporting materials into the videos to enhance the learning experience.
• Propose content experiments and internal workflow improvements to improve efficiency and quality.
• Review and test training videos/materials to ensure they meet the specified quality standards and learning outcomes.

About the team
The InStore Experience team was created to provide a consistent, world-class experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products, processes, and methods that build trust and deliver value for customers, selling partners, and shippers. Our agile, collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality, we constantly seek new ways to improve the customer experience. Through our customer-obsessed work, we strive to create positive outcomes that support Amazon's broader mission and values.