Description Amazon.com is looking for a creative and customer-obsessed Training PM with the experience in 1:1 training and video creation experience to join our team. If you love training masses, creating engaging videos and eager to develop high-quality and impactful training solutions in support of global program initiatives, this job is for you! This role requires an individual who can learn fast, innovate, move quickly, and not be constrained by how things have been done before. We are seeking a self-motivated expert with a keen eye for detail and a creative mind who will be responsible for creating, delivering and continuously improving learning programs using an array of creative approaches as well as developing a video library of training materials for the global audience. Key job responsibilities As a Training PM, you will own training strategy end to end (60% in delivering training and 40% in creating engaging training contents) Delivering Trainings • Develop and manage the training delivery strategy and plan to meet organizational objectives • Schedule, coordinate, and facilitate training sessions for internal and/or external stakeholders • Ensure training materials and content are ready and available for each training session • Assess training effectiveness and gather participant feedback to continuously improve the training program • Track and report on key training metrics such as attendance, completion rates, and participant satisfaction • Collaborate with subject matter experts and Ops excellence PM to ensure training content is up-to-date and aligned with business needs • Manage the training logistics including scheduling trainings, distributing training materials, etc. • Maintain a training calendar and communicate upcoming training opportunities to stakeholders A day in the life Creating Engaging Content • Maintain a repository of training materials: new content uploading, existing content updating, curricula creation, and report generation. • Develop engaging scripts and storyboards for the training videos. • Shoot, edit raw video, convert images to animated videos, and create the final video content. • Incorporate various multimedia elements like graphics, animations, titles, audio, and other supporting materials into the videos to enhance the learning experience. • Propose content experiments and internal workflow improvements to improve efficiency and quality. • Review and test training videos/materials to ensure they meet the specified quality standards and learning outcomes. About the team The InStore Experience team was created to provide a consistent, world-class experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products, processes, and methods that build trust and deliver value for customers, selling partners, and shippers. Our agile, collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality, we constantly seek new ways to improve the customer experience. Through our customer-obsessed work, we strive to create positive outcomes that support Amazon's broader mission and values. Basic Qualifications 1. Bachelor's degree in a relevant field such as Business Administration, Retail Management, or Operations Management. 2. 1-2 Years’ Experience in Operations Management 3. Minimum of 1-2 years of experience in retail operations, customer service, or auditing roles. 4. Professional certification in auditing, quality management, or a related field (e.g., Certified Quality Auditor (CQA), Certified Retail Operations Professional (CROP)). 5. Experience conducting audits or assessments in a retail environment. 6. Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma). 7. 1-2 Years’ Experience with Lean Six Sigma 8. Strong understanding of retail counter operations, customer experience principles, and quality assurance practices. 9. Excellent communication and interpersonal skills, with the ability to effectively interact with various stakeholders. 10. Strong analytical and problem-solving abilities. 11. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools. 12. Willingness to travel frequently to different retail locations. Preferred Qualifications 1. Knowledge of relevant industry regulations and compliance requirements. 2. Strong organizational and time management skills. 3. Ability to work independently and as part of a team. 4. Ability to write SQL queries 5. Certifications and experience in project management. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $112,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.