If you are a production fast-paced environment enthusiast, you have found the right team! 

 

Job Summary

As a Trade Client Access Manager Associate in Payments Solution Center you will manage a team of specialists providing support to clients and suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), Latin America (LATAM) and Western Hemisphere (WHEM) regions. You will learn the functionality of products in order to manage internal / external escalations and adhoc concerns that may arise. The role requires cross-organizational reporting, executive communications and interactions with business partners at all levels. 

 

Job Responsibilities

Develop a high-performing team and direct the daily activities related to staffing, specialist preparedness in order to meet target goalsAnticipate evolving client needs and work on strategic product initiatives to meet those needsManage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the teamReview trends and recommend process improvements with a key focus on handoff reduction in order to enhance client satisfactionPerform regular reviews of policies and procedures assuring new processes or process changes are documented and tested regularly according to risk management guidelinesEffectively coach the team to drive desired resultsRecognize and avert risks to the bankManage multiple projects simultaneously Exercise sound judgment, and make effective decisions 

 Required qualifications, capabilities, and skills

Bilingual and English proficiency requiredExcellent written, verbal and interpersonal skills At least 2 years of management experience Effective problem solving Effective time management and organizational skills 

Preferred qualifications, capabilities, and skills

Portuguese language in written and verbal communications strongly preferredTrade Experience

Required or additional information

Hours 9:00 AM - 6:00 PM