The Sales Production Management team at JPMorgan Chase is responsible for supporting proprietary and external technology platforms powering the Sales business along with its user base of salespeople and external clients. The team supports a diverse array of modern platforms encompassing sales-trader workflow execution across multiple Fixed Income asset classes, pricing and analytics.

As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology - Markets Technology team, you will ensure the operational stability, availability, and performance of our production application flows.If you are passionate about technology and enjoy working in a dynamic environment, this role is for you. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone can thrive.

Job Responsibilities:

Manage production processes to ensure efficiency and quality.Monitor environments and address issues to improve operations.Collaborate with teams to implement solutions and improvements.Communicate effectively with stakeholders to resolve challenges.Build strong relationships to enhance service delivery.

Required qualifications, capabilities, and skills:

Bachelor's degree in STEM or related field, or equivalent experience.Experience in technical support or similar roles.Strong communication skills and ability to work well with others.Willingness to learn and adapt to new challenges.Passion for technology and innovation.

Preferred qualifications, capabilities, and skills:

Experience in financial services or investment banking.Familiarity with tools like Python, Unix, SQL, Geneos, Splunk, Dynatrace, Grafana.