Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

 

As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experienceExpertise in troubleshooting, resolving, and maintaining information technology servicesHands-on experience on AWS, Oracle SQL, UNIX shell, Perl, Python, or similar scripting languages                            Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scriptingKnowledge of Dynatrace, Splunk, Grafana and Geneos is added advantageExperience supporting mission-critical in financial services industry, particularly in a merchant servicing environment, is a big plus.