Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in IP/SPS/Payments you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications.Work as an Command Center individual in a highly customer-focused Payments Affinity Team, which provides 7×24 support for critical systems.Resolves most nuances and determines appropriate escalation path.Demonstrates ability to monitoring multiple systems simultaneously and responding to incidents in real-time.Executes conventional approaches to build or break down technical problems.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkComprehensive understanding of networking protocols such as TCP/IP, DNS, DHCP, VPNs, and firewalls, with basic troubleshooting capabilities.Proficient in using real-time monitoring tools like Splunk and Grafana.Basic proficiency in scripting languages such as PowerShell, Bash, and Python for automating tasks and analyzing logs.Experienced with platforms like ServiceNow and Jira for effective incident management.Knowledgeable in common enterprise applications and adept at troubleshooting related issues.Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.Actively participates in Root Cause Analysis (RCA) calls for P1/P2 issues to identify underlying problems and solutions.

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud