Technical Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Engineering Manager

Your role and responsibilities

Responsibilities:\tProvide technical support to the local ABB’s in worldwide through day-to-day coverage of internationally distributed cases.1)\tOn-line support for ABB front-end engineers or service engineers to make trouble shooting when robots have problems at customer site （当ABB 前端及服务工程师在客户现场遇到产品问题时，PS根据需要提供在线技术支持）2)\tfront-end engineers or service engineers provide detailed description and system data of robot failures （ABB 前端及服务工程师会提供详细的问题描述及机器人系统数据）3)\tproduct support engineer makes analysis, experiments, and investigation of production before providing solutions or suggestions (PS 工程师根据前端及服务工程师提供的信息，进行分析，测试或者产线调查，给出现场问题的可能原因，解决方案的建议)4)\tfocus on paint robots and electrical domain (主要负责喷涂机器人的电气部分)\tConsolidate the information and offer related report to customer for RCA & SI当客户提出对机器人故障件进行原因分析时，PS工程师会和技术中心工程师一起负责对返件实物进行分析和报告编写\tClose collaboration with the rest of the backend organization in the world\tClose collaboration with R&D and Production team\tfollow up new product project

Qualifications for the role

Requirements:\tMinimum 5+ years’ experience as diagnostic technician or field support or product/Technical support work\tStrong analytical problem-solving skills and hands-on experience with electrical. Experience with robot system or software is an advantage\tStrong ability to be self-directed and work independently, with strong organization and documentation skills \tExceptional capacity for managing simultaneous activities and challenges.\tBachelor degree (or above) of electronic or electrical\tMust be fluent in English reading, writing and spoken \tTeam work spirit

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory