Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in JPMorgan Payments, you'll be an integral part of our Product, Data Science, and Technology teams. This role offers you the opportunity to leverage your expertise in product development and optimization to make a significant impact. You'll have the chance to use user research and customer feedback to create innovative products and enhance existing ones. By collaborating with cross-functional teams, you'll play a crucial role in shaping the future of our products and contributing to our ongoing success.

In this role, you'll help shape and deliver our next-generation data platforms and products. You'll be at the forefront of driving the next generation of client-facing business analytics solutions for enterprise-sized clients. If you're passionate about building data-powered products at scale, this is the perfect opportunity for you. Customer Insights is our business intelligence platform designed for enterprise-sized clients, helping them reach customers and grow their bottom line. This exclusive platform is available to Chase Payment Solutions℠ merchants who adopt credit and debit card processing.
 

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Working with data scientists, engineering, design, product owners, and other internal teams to understand and solution new use cases as part of our overall product strategyPrototyping new feature ideas in SQL and Python and evaluating their business feasibilityDeveloping our digital engagement tracking framework and leveraging toolkits like Adobe Analytics and Tableau to implementPartnering with internal teams and external vendors to source new data sets to support new feature development. Partnering with external stakeholders to expand the universe of channels of delivery of Customer Insights

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyProduct management experience in an analytics/information technology setting or management consulting experienceExperience in analytics (e.g., SQL or Python) – candidate needs to have the ability to analyze data to make decisionsExperience with data and analytics platforms; Appreciation for controlled execution and applicable regulatory requirements; Influencing skillsManagement consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence)Passion for data and analytics and familiarity with relevant technologiesAbility to concisely articulate complex information in both verbal and written form; Exceptional analytical acumen and demonstrated ability to advance thinking to “best in class”, with a digital mind-set; Strong interpersonal skills to both partner with and influence stakeholders

Preferred qualifications, capabilities, and skills

Familiar and interested in performance marketing, including Google Ads, Facebook, Instagram, and other social media marketing platforms.Customer obsessed – ability to convert client needs into product featuresWork experience and BA/BS or Master’s with emphasis on coursework of a quantitative nature (Operations Research, Data Science, Business Analytics, etc.)