The Technical Implementation Manager II within Client Onboarding and Service consults with our merchants and enables them for Credit Card transaction processing with Chase technology. You will be responsible for managing the holistic implementation process which may include advanced consulting and technical design discussions. Following consultation, the client undergoes integration testing under your guidance. You will work closely with the clients to integrate their products with Chase and/or the Card Brands. This role is focused on implementations with the Merchant Services Core and Integrator client-base. The Technical Implementation Manager II has advanced knowledge of the credit card processing industry and products. The role may also be engaged in other special projects related to processes or tools used during the implementation process.

 

Responsibilities include:

Acts as the primary technical resource on client cases for the Merchant Services Core and Integrator client-base.  Advises clients of Chase or card Industry supported connectivity options, protocols, formats, and product functionality related to Chase offerings to assigned customers (internal and external). Completes integration testing requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards.  Thoroughly analyzes data transmitted to the certification host, and publishes results to clients. Manages the interactive process of results/fixes with the client. This may include technical conference calls with clients, integrators, resellers, and hardware vendors depending on the circumstances. Independently directs successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.  Represents Technical Implementations on internal project teams created to support new product development or modifications to processes/procedures. Provides customer focus and viewpoints based on experience of customers to the project team, as well as provide in depth knowledge of how the new product would/could integrate with our current technical offerings. Formally trains and provides direction to new and existing employees working with clients on testing processes. Acts as the lead consultant and/or subject matter expert on client conference calls requiring technical consultation. Leads advanced consultation discussions with clients and capable of explaining and recommending complex merchant product and solutions

 

Job Behaviors:

Often exceeds defined job expectations and meets annual objectives. Consistently demonstrates and advances knowledge to learn new testing functions, Chase products, and core processing platforms.  Capable and willing to receive case assignments on multiple processing platforms and EMV. Solutions orientated thinker who consistently anticipates problems and identifies risks to the firm or clients. Works without supervision and effectively prioritizes work. Demonstrates proactivity through self-assignment of cases, creation of needed documentation, and client follow-up. Discernable experience at structuring and delivering large-scale client implementation projects.

 

Qualifications:

Strongly Preferred: Level 3 Acquirer/Host Level end-to-end certification experience. (Front-end processing and Back-end processing). Strongly Preferred: EMV Card Brand certification experience utilizing tools such as Brand Test Tool or ICC. Strongly Preferred: EMV device/terminal certification experience. Requires 5 years of work experience in a technical role within the credit card payment processing industry.  Requires 5 years of experience in a technical role, including but not limited to networking, technical support, quality assurance, sales engineering, or an analyst position. Minimum 4 years Connectivity knowledge (i.e. MPLS, VPN, and Internet). Minimum 4 years Protocol knowledge (i.e. TCP/IP, S-FTP, HTTPS).  Minimum 4 years knowledge of technical specifications – in depth understanding of how to read and interpret technical product specifications (transaction and file based specification experience required). Minimum 5 years diagnosing highly complex issues in applications, data messages, network connectivity. Prior certification or testing experience. Able to comprehend complex client requirements and see the big picture. Capable of identifying risk and understand the processes to minimize risk. Ability to multi task, carry a heavy work load and effectively prioritize. Must have a professional demeanor and polished communication skills to effectively deal with customers and escalations. Excellent customer service skills. Highly motivated with the drive to learn new skills. Team player with the willingness to collaborate with other technical and non-technical partners. Bachelor's degree in Computer Science or related field is preferred