At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity

In this role, you will join the Global Customer Support (GCS), and lead the Coagulation, Hematology & Urinalysis (CHU) and Near Patient Care (NPC) product team in Spain with focus on the Diabetes Care products. As a leader, your main responsibilities would include:

Attract, retain, motivate and develop a high performing team. Focus on individual and team career development to ensure successful execution and delivery of the goals and strategy

Contribute to and execute the global support strategy within your area of responsibility

Drive the implementation of global strategic initiatives relevant to regional and local support organizations

Build, implement and improve infrastructure, harmonized processes, procedures and capabilities in the team to enhance efficiency and productivity

Proactively build effective relationships and manage stakeholders from Roche affiliates and regional service representatives

Develop strong patient and customer orientation in an open and transparent culture

Ensure that relevant documentation is completed according to Quality processes.

Manage budget and resource planning for the team

Reduce service costs, improve reliability and improve customer experience

Act as the bridge between the customers/Roche local affiliates and the Roche global teams such as marketing and R&D to ensure the voice of customers and patients is reflected in product development and product improvements

Who you are

Leadership experience in a local, regional and/or global, matrix organization

Experience in Patient facing roles such as Customer Support, Marketing, Sales or related business experience

Understanding of Diagnostics Market, Products and related regulatory requirements

Strong intercultural communication and Team development skills

Strong system thinker with analytical and strategic competencies

Success in driving a culture dedicated to customer focus, compliance and continuous improvement

Fluent in English. Additional language knowledge is a plus

Bachelor’s degree in a Medical or Science discipline preferred

Willingness to travel up to 30% of the time

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.