1. Problem Solving and Solution Design:
Identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the innovation of other teams.
Design and deliver pragmatic, efficient, and cost-effective technology solutions to address complex business problems.
Make appropriate trade-offs and re-use or extend prior work where possible.
Thoroughly test your work and ensure clear, accurate, and concise documentation.
2. Strategic Contribution and Influence:
Participate in strategic planning and decision-making with customers, partner teams, and peers.
Work backwards from the customer experience, balancing customer requirements with team requirements and influencing your team’s goals and programs.
Participate in your organization’s Operational Planning process.
Actively review your team’s technology solutions and operations.
3. Team Mentorship and Development:
Train new teammates, helping them understand your team’s customers, systems, and processes.
Participate in hiring and developing others, and effectively mentor team members within your organization.
4. Operational Excellence:
Deeply understand your team’s systems and thoroughly diagnose problems in all aspects of operations, including hardware, software, and operating environments.
Resolve the root cause of difficult performance, reliability, or availability issues and deliver innovative solutions.
Learn how your team’s components behave as part of the larger organizational system and analyze systems to identify operational risks at the product or service level.
Participate in design, operations, and post-incident reviews to identify risks to resilience and deliver projects that mitigate those risks.
Improve operational excellence across teams and provide guidance to peers outside your own team.

About the team
Amazon Pay’s mission is to be the most preferred way for Amazon customers to pay, no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon, with features that Amazon can deliver for our customers better than anyone else. We are a start-up within one of the world’s largest companies, embracing a “how might we?” mindset in front of any obstacle we face to scale.