You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Starter Customer Segment (serving the needs of 18-24 year olds), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role you will be supporting the products that serve Starter customer’s unique needs. You will contribute to our #1 Objective & Key results (OKR): Growing Market Share. You will lead efforts to reimagine banking for Starters through our digital product experience. You will be responsible for both delivering near-term in-year results and building the strategy and foundational progress toward multi-year targets for our business serving millions of customers across the US. This role will require you to build a deep understanding of customer needs and behaviors as well as influence and collaborate to drive outcomes across various functions, including digital product & design, financial product & enablement, data & analytics, customer experience and marketing.
Job Responsibilities
Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as customer acquisition, retention, satisfaction, customer confidence, cost, feature and functionality, risk posture, and reliabilityServes as the digital product owner and customer advocate on digital product teams empowered to reimagine banking for Starters, defining and championing a multi-year digital product vision and strategyDrives business results by ensuring alignment and collaboration among digital and functional teams, securing prioritization and approvals with key stakeholdersDelivers an MVP digital product experience, coordinates testing, measurement & monitoring of results, and manages experimentation roadmap and backlogLeads discovery efforts and determine requirements for a market-winning offering and feature set, evaluating trade-offs and managing JIRA AlignDistills actionable insights from analyses, synthesizing into practical strategies and tactics, and deliver insights via compelling presentationsManages relationships with Connected Banking and other Digital and Connected Commerce Area Product Groups, staying connected to digital roadmaps relevant to StartersEmbraces and exhibit segment team cultural values, adhering to risk & controls rules, policies, and regulations associated with product, pricing, risk & customer management
Required qualifications, capabilities and skills
5+ years of experience or equivalent expertise in digital product management & strategy and ideally within financial servicesAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementStrategic & analytical thinker with a passion for creativity and innovation as well as ability to have relentless focus on details and processPassion for driving impact by helping young adults on their journey toward greater independenceAbility to work across functions and influence and collaborate across a highly matrixed organizationManage multiple initiatives in a fast-paced environment with multiple stakeholders; Navigate issues and ambiguity; Anticipate and proactively address senior management concernsStrong communication (written & oral), storytelling & presentation skills; experience collaborating with & leading various teams and influencing stakeholdersStrong customer-centric mindset; understanding of customer engagement & end-to-end experienceBachelor’s degree or equivalent experience required
Preferred qualifications, capabilities and skills
Demonstrated prior experience working in a highly matrixed, complex organizationMBA or relevant graduate degree desiredPrior experience within consumer retail or serving Gen Z