As the Voice of Seller (VoS) PMM within the Strategic Account Services (SAS) team, you will be instrumental in transforming how we understand and serve our third-party (3P) seller community.

You will be the end-to-end owner of the SAS quarterly program satisfaction survey, our primary pulse-check and benchmarking mechanism for seller sentiment trends. This ownership extends from initial survey design through execution, analysis, and the development of strategic recommendations that shape our program's evolution. The role requires a blend of analytical rigor and strategic thinking to translate data sets into clear, actionable insights.

As a dual-facing position, you'll serve as the bridge between our external seller community and internal category management teams. This requires exceptional stakeholder management skills and the ability to navigate organizational dynamics while maintaining a seller-first mindset. You'll be responsible for establishing and maintaining feedback loops that ensure seller voices are not just heard but actively integrated into our program strategy and execution.

Working within a VoS central support team, you'll identify emerging trends, anticipate seller needs, and proactively identify areas of improvement to enhance seller satisfaction. Success in this position means turning insights into action through effective collaboration, influence, and change management across the organization.

A day in the life
Your typical day varies depending on where we are in the quarterly survey cycle. Post survey close the focus would be reviewing the latest seller feedback data to analyze trends and patterns, particularly focusing on emerging issues that need immediate attention. Working closely with our category management and support teams, you would translate these insights into actionable recommendations and data-driven narratives for leadership about seller pain points and potential solutions. Or you may spend your time refining our survey methodology, drafting and sending the survey, tracking responses, and ensuring our closed-loop feedback system is functioning effectively.

About the team
The Voice of Seller (VoS) team serves as the central hub for capturing, analyzing, and disseminating seller feedback across the SAS account management organization. We design and implement comprehensive feedback collection mechanisms, from surveys to listening programs, ensuring a holistic understanding of seller sentiment and needs. Our team transforms raw data into actionable insights, driving strategic improvements to the SAS seller experience and advocating for seller-centric decision-making.