Description AWS Solutions is a new organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. To be successful in this mission we are looking for a Principal Product Designer LLMs. The successful candidate will help ensure customer success in building applications and services on the AWS platform while thinking strategically about business, product, and technical challenges. To thrive in this role, you must be a pioneer with an inventor’s spirit and a strong understanding of language (inputs and outputs) and the written word, someone who is passionate about technology and innovation. You are able to work fast, handle several projects, and quickly discern the needs of a brand as it relates to voice and tone. You know how to present ideas professionally through a strategic and creative lens. You must be comfortable working with project briefs and managing stakeholder inputs, functional requirements, and timelines. You have a solid understanding of conversation design fundamentals combined with a deep understanding of how to collaborate with UX designers, researchers, product management, engineering, data science, and operational teams as you go from early-stage product concepts to launches of new features and experiences. The ideal candidate must be comfortable in navigating ambiguity, having a growth mindset, and have the capacity to move fast, by iterating with your cross functional partners. Key job responsibilities * Creating a cohesive product strategy across AWS Solutions product suite. * Creating next-generation design deliverables that will inform how our models are trained and fine-tuned. * Creating world-class, user-centered designs through consideration of UX research, market research, business requirements, customer feedback, and usability study findings. * Working with various stakeholders to help train LLMs to generate content that matches the intention of the designs. * Demonstrating leadership in driving design processes into the organization that help refine strategy. * Creating solutions for ambitious problems where no interaction paradigm currently exists. * Presenting design work to the leadership team, product team, engineering team, and external partners for review and feedback. * Collaborating with other design team members on experiences, frameworks, process, and best practices. * Understanding and navigating rapidly evolving product and technology requirements. A day in the life * Day-to-day, you will contribute to the team's efforts to think big and explore new ideas. * You will invent and simplify to turn potential and preferable future thinking into tangible solutions and experiences for customers whenever possible. * You'll do this by delivering high-quality content strategy, collaborating closely with other designers, product, and engineering teams. * You will work to identify, define, and help establish best practices within the organization and the broader design community to unify design processes, foster innovation and improve efficiency. * Setting excellent examples for AWS teams and the entire Amazon design community. * Challenging current assumptions and proposing new standards for customer innovation. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications * Experience as a user experience designer, interaction designer, product designer, with a focus on conversation design. * Proven track record presenting to and influencing people, from other designers to senior executive management. * Experience leading projects in a collaborative multi-disciplinary team including designers, creatives, writers, product managers, and software developers. * Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field. Preferred Qualifications * Experience managing and influencing senior leaders to help teams progress quickly. * Excellent bias for action including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment. * Willing to roll up the sleeves to meet business and product deliverables. * Proven ability to drive the design review cycle and present to senior leadership stakeholders. * Possess excellent communication, presentation, interpersonal and analytical skills. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $196,700/year in our lowest geographic market up to $292,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.