Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

The Service Owner – S/4 RUN Service is responsible for the end-to-end management, delivery, and continuous improvement of the SAP S/4 RUN service. This role ensures that the service meets business needs, aligns with organizational objectives, and provides a seamless experience to users and stakeholders. The Service Owner acts as the key point of accountability for service quality, cost and performance management of the S/4 RUN service.

Additionally, this role will represent Process Excellence for B2P & B2C in the Regional Service Center and act as the primary point of contact in the region for inquiries, concerns and escalations. The incumbent will have disciplinary responsibility for the regional PE-B2X experts involved in process design, rollout & other improvement initiatives. The incumbent will implement global best practices and foster a culture of team spirit & collaboration within the assigned region.

Key Responsibilities:

Service Management:

Own the SAP S/4 RUN service strategy for B2P & B2C, ensuring alignment with business goals.

Define and manage service-level agreements (SLAs) and key performance indicators (KPIs) for S/4 RUN services.

Ensure compliance with relevant policies, regulations, and best practices.

Act as a key stakeholder in incident, problem, and change management processes related to SAP S/4 systems.

Collaborate with other Service Owners across the PE organization to streamline processes, reduce waste, and enhance efficiency of S/4 RUN service.

Service Delivery & Performance:

Ensure reliable and high-quality delivery of SAP S/4 RUN services with trained personnel.

Monitor and analyze service performance to drive continuous improvements.

·       Drive automation, digitalization, and innovation within the S/4 RUN service domain.

Implement best practices and methodologies to enhance service efficiency.

Work closely with Central departments, BD, S/4 Design & Build to resolve service bottlenecks.

Stakeholder Engagement & Communication:

Serve as the primary point of contact for SAP S/4 RUN service-related queries and escalations.

Communicate service updates, performance metrics, and improvement plans to stakeholders.

Financial & Resource Management:

Manage SAP S/4 RUN service budgets, costs, and resources effectively.

Collaborate with CTG to develop a charging model for S/4 RUN services.

Relationship & Team Management:

·       Build and maintain strong, long-term relationships with regional Operation Service Owner (OSO) understand their needs and expectations.

·       Act as the primary point of contact in the region for inquiries, concerns, and escalations.

·       Foster team spirit, collaboration and knowledge sharing in the regional team to ensure global best practices are implemented consistently.

Qualifications

Educational qualification:

Bachelor's / Master’s degree in IT, Business Management, Finance or a related field.

Required Skills:

Proven experience in service delivery management within an ITIL framework.

Prior experience working with tools like ServiceNow, Jira, or SAP Solution Manager

Strong analytical and problem-solving ability with excellent communication skills.

Proficiency in process improvement methodologies (e.g., VSDiA, LEAN, Six Sigma).

Knowledge of industry-specific regulations and standards.