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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Salesforce Commerce Cloud, the category-defining leader of enterprise cloud commerce solutions, empowers companies to deliver customer-centric commerce and grow their business — faster than ever! Commerce Cloud’s open cloud platform provides outstanding benefits including seamless innovation, integrated apps, data, and processes to get a 360-degree view of the customer. And, companies can adapt to changing markets and customer needs by creating new business models on demand and making changes on the fly.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Role Description

You will become a trusted advisor to our customers and partners, supporting them during full life-cycle implementations of Salesforce Commerce Cloud solutions. From pre-sales and initial scoping, through build and test, to deployment and successful release, and throughout the customer’s long-term ownership of the solution in live environments.

You will work closely with key external and internal stakeholders representing Salesforce a domain authority, using effective interpersonal skills, technical and product knowledge, industry experience, and knowledge of the client’s business to ensure solutions meet their business goals.

Your Impact

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Architects you will become a Salesforce Commerce Cloud Domain Authority at the forefront of our architecture offerings, delivering outstanding customer success.

To be successful in the role you:Assess customers´ business and technology requirements, and translate into technical solutionsPartner with Salesforce cross-functional customer account teams to ensure customers are successful with our platform.Guide our customers and partners throughout implementations by following Salesforce best practices and align with our product roadmap, to meet customer long-term business objectivesDeliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, trainings, development work, product extensions / integrations, solution and performance optimisations, and support ad-hoc technical queriesSupport Salesforce Sales and Customer Success teams with new license or expansion opportunities, provide estimations, proof-of-concepts, integration strategies and support design / architectural workshopsContinuously develop your personal expertise on Commerce Cloud, related products and technologies, and the industryContribute to thought-leadership, and sharing knowledge / best practices within the Salesforce communityAvailable to travel regionally and occasionally internationally depending on customer needs

Basic Requirements:Experience implementing web applications using Cloud / SaaS technologies (e.g. AWS, Heroku)Hands-on experience in client- and server-side development (e.g. Html, CSS, RESTful web services, Node.js)Ability to analyze potential performance and scalability issues from architectural design and in live environmentsAbility to translate and communicate business requirements into technical solutionsAbility to drive projects to successful, timely completion, and influence stakeholders and team membersTeam player that can collaborate successfully alongside cross-functional teams and peersSelf-starter that can work equally well under own initiative or as member of a project teamVery good written and verbal communication, facilitation and presentation skillsDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Available to travel regionally depending on customer needs

Preferred Requirements:Professional Services or consulting experience in customer-facing environmentsSalesforce platform development experience (LWC, Apex, Visualforce)Other B2C and/or B2B-Ecommerce platform experienceAgile project methodology experience

Benefits & Perks:

Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.