The Microsoft Advertising (MSA) Technical Solutions team provides intelligent marketing solutions for the next generation of digital advertising. Our platform helps retailers, brands, and publishers implement, automate, and scale their digital advertising programs. We sit at the intersection of the advertising industry and have the singular goal of empowering advertisers to achieve the best return on their investment into the MSA ecosystem. Our team embodies a strong startup culture that values diversity, collaboration and craftsmanship - and above all else, results. Our bias towards execution balances critical thinking, first principles analysis and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. A **Senior Technical Account Manager** (TAM) is a creative technical expert and problem solver with superb customer relationship skills. This opportunity will allow you to translate complex technical requirements into consumable action plans, create innovative, scalable solution designs, and execute software development responsibilities. The ideal candidate must have demonstrated ability to engage in discussions with senior level technology decision makers to establish business value, and land technical solutions. The TAM will cultivate, deepen and sustain long-term relationships with Microsoft’s key strategic customers (Fortune 500 & 100), technical decision makers, advertising sellers, and partners. The TAM will develop a deep understanding of their needs and business strategy to effectively influence and execute services / solutions aligned with plans and product roadmaps. Finally, this role will act as a technical leader in the region with responsibility for mentoring and upskilling peers and cross functional partners. This is a flexible work opportunity that supports partial work from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + You will act as trusted technical advisor to clients, field teams, and partners through deep understanding of the Microsoft Advertising Platform and online advertising industry. + You will establish deep client relationships with key technical and product decision makers to influence product adoption, grow share of wallet, and exceed client goals. + You will independently manage solutions across teams and with external partners while maintaining a high standard of quality. You’ll also create and monitor telemetry data and influence analytics to better identify patterns that reveal unexpected problems or opportunities. + You will respond to incidents and complex issues by identifying and troubleshooting the issue, ensuring the deployment of appropriate fixes, and implementing process or tooling to prevent recurring issues. You’ll also follow prescriptive guidance for security, privacy, and compliance standards. + You will collaborate within and across teams by proactively and systematically sharing information. You’ll also resolve conflicts across teams and engage with partners to meet mutual objectives. + You will improve the development and operations of related sets of systems, platforms, or products by sharing insights and best practices. You’ll do this by continually developing your understanding of insights and best practices, and by mentoring other team members. **Qualifications** **Required Qualifications:** + Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering + OR equivalent experience. + Working knowledge of technologies including JavaScript, Python, SQL, HTTP, HTML, JSON, cookies/sessions, REST, SAML, etc. + Experience designing and improving project management process and methodology. + 3+ years of client-facing technical experience. + Language fluency both in Japanese and English. **Preferred Qualifications:** + Bachelor's Degree in Computer Science, Information Technology, OR related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering + OR equivalent experience. + Experience in online advertising industry; Knowledge of solutions offered by Microsoft Advertising, online advertising models (CPM, CPC, etc.) and ad operations. + Experience with big data platforms and large volume data analytics. + Experience with ad servers or other high volume, low latency services. \#MicrosoftAI Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .