Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
Chubb Infrastructure Operations is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient and secure operating environment where you (and the products you deliver) will thrive.
As a senior member of the Infrastructure Operations organization, you will combine your proven expertise with a never-ending quest to create innovative solutions. You will use your deep technical knowledge and industry experience in Application Support, Automation, Customer Experience, and operational knowledge to inspire and drive secure large-scale solutions. You will promote a learning culture embracing leading-edge technologies and methodologies that solves business problems.
We are looking for a senior Middleware Support Engineer, with strong Linux and Windows administration skills. Responsibilities will be focused on, but not limited to the support of Chubb’s Middleware platforms (WebSphere, Tomcat, BizTalk, Apache, IIS). You will provide first level\second level support for operational issues, perform deployments of existing engineering patterns, engage application teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb’s Middleware platform. The Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible for identifying, building and implementing solutions to increase stability, reduce toil and improve overall customer experience.
Role Purpose: As a Senior Business Analyst\Data Analyst, you will be responsible for performing business requirement gathering for several systems and business processes in the APAC region. You will be working directly with various business groups and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users. The Senior Business Analyst will be involved from initial scoping, discovery, and documentation of requirements right through to post implementation and continuous improvements.
Key responsibilities:
Define, estimate, and plan detailed approach to analysis work streamsElicits, analyses, specifics and validates the business needs and requirements of stakeholders, be they customers, end users, internal or external.Clearly identifies project stakeholders and establish customer classes, as well as their characteristicsConducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, uses cases, scenarios and other methods.Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria and metrics.Research, reviews, and analyses the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processesAssists in conducting research on products to meet agreed upon requirements and to support purchasing effortsCreates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessaryPartner with other stakeholders’ teams across business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial and executive teamsUnderstand the business domain/ needs and help convert those into effective IT solutionsCollaborate with BAs and other technical and non-technical resources to ensure holistic and complete solutionsCollaborate with project sponsors to determine project scope and vision.Document these requirements into User stories and/or Business Specifications for review & approval by business customers.Provide on-site support and management of User Acceptance TestingProvide peer reviewsEnsures that Change Management processes are adhered toProvides business logic recommendations and solutions aligned with business objectivesSupport Testing processes (both IT & business testing)Work with users to establish best practice principlesPlay an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user supportCoordinate and communicate between business users and the data warehouse organization, balancing requirements, and resources to solve business problemsWork closely with engineering and operations to document business processesWork independently and with team members to understand database structure and business processesAnalysis of the source systems data, understanding of the metadata and creating the data mapping documentWork closely with data base and technical teams to understand the model and create source to target mappings and transformationsBe part of data validation/verification processHelp the developers, testers to understand the flow of data, various data issues and mitigation approach of incomplete, incorrect data in consultation with business and technical teamsAbility to organize and lead meetings with business and operational data ownersBuild proactive data validation automation to catch data integrity issuesPerform extensive data validation/quality assurance analysis within large datasetsStrong ability to troubleshoot and resolve data issuesIdentify opportunities to improve data and business processes and help form data management and governance processes