Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Chubb Infrastructure Operations is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient and secure operating environment where you (and the products you deliver) will thrive.

As a senior member of the Infrastructure Operations organization, you will combine your proven expertise with a never-ending quest to create innovative solutions. You will use your deep technical knowledge and industry experience in Application Support, Automation, Customer Experience, and operational knowledge to inspire and drive secure large-scale solutions.  You will promote a learning culture embracing leading-edge technologies and methodologies that solves business problems.

We are looking for a senior Middleware Support Engineer, with strong Linux and Windows administration skills.  Responsibilities will be focused on, but not limited to the support of Chubb’s Middleware platforms (WebSphere, Tomcat, BizTalk, Apache, IIS). You will provide first level\second level support for operational issues, perform deployments of existing engineering patterns, engage application teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb’s Middleware platform.  The Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible for identifying, building and implementing solutions to increase stability, reduce toil and improve overall customer experience.  

 

Primary Responsibilities:

Implement and configure resources as per approved middleware patterns. Onboard, maintain and support enterprise applications deployed on middleware platforms. Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting. Manage patching processes, including golden images. Support Axway or other SFTP\FTP products. Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements. Provide administration support for IaaS and PaaS services, including backup and recovery, and first-level problem determination. Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single-Sign-On, Job Schedulers, Cron Jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc. Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services. Oversee application environments build activities before go-live, coordinate and plan go-live activities and provide middleware production support post application go-live. Document environmental build specifications, including diagrams, and scripts to automate processes. Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements. Create professional technical documentation. Collaborate with global resources outside of normal business hours (when needed). Participate in “non-business hours” on-call schedule. Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers. Accountable for system availability and stability of Production Environments. Support SDLC and ITSM tools for the firm ensuring stability and best practices. Keep up with industry trends regarding APM, Observability and Telemetry products. Drive innovation and automation of supported products. Build and foster relationships with external LOBs for adoption of products. Establish customer experience feedback loop. Establish a Continuous Improvement mindset amongst the team.

 

 

Qualifications - External

Qualifications:

BS/BA degree or equivalent experience.Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache WebServer, IHS WebServer, BizTalk, IIS WebServer.Support experience of Axway or other SFTP\FTP products.Proven IT track record, with hands-on software development or production infrastructure management role.Strong hands-on experience supporting Linux platforms.Experience managing Windows systems.Proficient in developing and debugging scripts (BASH, PowerShell, Python).Intermediate level of expertise in networking concepts.Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance.Ability to work independently and on a team with colleagues across the globe.Ability to manage multiple tasks concurrently.Self-starter; needs little administrative guidance.Energetic and eager to find solutions to complex problems.Ability to self-learn new technologies.Proven understanding hands-on experience providing support of middleware technologies.Practical experience with Tivoli, SCOM, Netcool, Splunk, Grafana Suite, or ScienceLogic.Ability to set goals and project plans that align with organizational objectives.Strong ability to partner and influence at all levels.Strong understanding of product management and product/customer centric organizations.Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.Understanding of middleware, cloud, virtualization, and APIs Technologies.Experience with agile and lean philosophies.Exceptional verbal and written communication skills and proven ability to build strong relationships with internal and external groups.Strong product sense coupled with an ability to take a developer perspective.Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required.Understanding and experience of working and leading agile teams. Familiar with CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.Excellent verbal and written communication skills.

 

Preferred Skills and Experience:

Knowledge and hands-on experience with some of the following: Bash scriptingPowerShellPythonAnsibleTerraformActive DirectoryDBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle)JenkinsGit version controlJSONStrong understanding of insurance services and the regulation that surrounds the industry

 

 

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.