Description Amazon Device Observability & Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift, precise, and privacy-compliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission, we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces. As a SDE on the team, you will be responsible for leading the architecture, design, development and launch of some of the core product features. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product. The ideal candidate is clearly passionate about new opportunities and has a demonstrated track record of success in independently delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast. Key job responsibilities • Serve as a technical lead on our most demanding, cross-functional projects. • Ensure the quality of architecture and design of systems. • Functionally decompose complex problems into simple, straight-forward solutions. • Possess expert knowledge in performance, scalability, and engineering best practices. • Effectively research and benchmark Amazon technology against competing systems in the industry. • Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. • Exert technical influence over the core platform teams, increasing their productivity and effectiveness by sharing your knowledge and experience. About the team Amazon Device Observability & Troubleshooting team ensures that troubleshooting is quick, easy, and privacy-centric for device and application teams, so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues, uncover emergent trends or regressions, and quantify the impact in the context of the customer experience. We work closely with all the device and application teams in Amazon to build tools and services which can help identify, analyze, root cause and fix the issues that our end customers face while using our devices or applications. Basic Qualifications - 7+ years of non-internship professional software development experience - 7+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems Preferred Qualifications - 7+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience building complex software systems that have been successfully delivered to customers - Excellent verbal and written communication skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.