In this position, you will actively collaborate with all levels of technology leadership to ensure alignment with strategic goals and initiatives across a multi-region organization. You will execute strategic planning, create and maintain budgets, oversee financial and workforce planning, and manage project planning and monitoring. Additionally, you will handle communication and report management to drive success in these areas.

Drive and/or support the following:

Strategic Planning, Project Coordination and Reporting:

Contribute to the development, implementation and oversight of annual planning, monitoring of and adherence to budget and workforce, report production and submission, multi-year roadmap creation and upkeep, communication and change management activities including town halls, engagement events and team learning and development opportunities.

Monitor and support NA and COG Claims portfolio including planning, monitoring, workforce and reporting. Partner closely with NA and COG Claims business offices to ensure appropriate alignment of budget, actuals, and forecast with capital project delivery and adherence to goals and objectives. Facilitate overall view into NA and COG Claims portfolio alignment, execution and performance, workforce goals, and budget adherence. Ensure and facilitate close alignment with governance and execution criteria across North America and COG portfolio standards and expectations. Provide visibility, transparency, and consistency to reporting, enabling leader to make decisions based on available data. Interact with and influence the team on successful completion of projects, programs and reporting initiatives. Prepare executive-level presentation materials reporting that represent clear, concise program status to support strategic decision-making and communicate planning, execution and accomplishments. Lead and drive special projects that enhance the workforce and drive engagement. Ensure the update of resource allocations for all resources within the group to align with both capital and expense projects within the department’s approved budget.  Understand project budgets and costs including cost drivers such as resourcing, software and timelines. Assist Technology leads to ensure adherence to Clarity standards and timelines including Idea creation for Annual Planning, budget development and financial and cost plan deliverables, contract/invoice processing and resource planning/forecasting, task creation, resource onboarding/deactivation. Work with Business Offices and Finance teams to collect and analyze monthly financial results identifying variances from plan or errors to provide updates to Head of NA and COG Claims and tech leads. Work closely with the IT Finance department on monthly reporting and other financial deliverables as well as ad hoc requests for assistance.   Support the contract and invoice processes including submission, budget adherence, governance approval and tracking.

 

Communication, Reporting and Coordination: Facilitate communication between the Head of NA & COG Claims and others (e.g., executive and senior leadership, team members, finance and governance teams and external partners). Research, prepare and execute messaging on achievements, risks, issues and other strategic objectives to enable informed decision making, proactive risk management and issue resolution.

Collect, edit and provide regular workforce and project reporting; work with NA and COG business offices to maintain Clarity recordkeeping and reporting.

Policy and Procedure Development and Compliance: Develop and maintain adherence to policies, procedures, and governance frameworks. Ensure compliance with applicable laws, regulations, and industry standards related to information security, data privacy, and technology governance.

Operational Excellence: Identify and implement opportunities to improve department efficiency.

Relationship Building: Build and maintain strong relationships with key stakeholders, including senior management, clients, and partners representing the leader’s interests and promoting effective collaboration across departments.

Strong organizational and project management skills. Excellent communication, interpersonal, and collaboration skills. Detail-oriented and organized while working with a fast-paced team, often under pressure. Ability to handle confidential information with discretion and professionalism. Plan and execute events (e.g., Town Halls, Site Visits). Excellent interpersonal skills and the ability to interact with employees of all levels; Ability to build and maintain strong relationships with diverse stakeholders.  Basic knowledge of Claims process, technologies and operations. Understanding of strategic planning, budgeting process, governance and business principles. Experience in contract submission and related financial reporting. Stay up to date on industry trends.  Assist in keeping executives aware of ongoing company initiatives, promotions, and marketing initiatives.

Competencies:

Strong written and verbal communications. Advanced PC and office equipment proficiency. Demonstrated ability to conceptualize and contribute to the delivery of multiple technology projects. Knowledge of application development strategies and technologies. Experience in developing and executing IT strategy in a corporate environment. Experience working with high volume, transactional, large capacity systems in a 24×7 environment. Strong customer service skills. Interpersonal skills that allow for harmonious relationships with providers, members and coworkers. Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment. Strong business acumen and experience communicating, networking, and influencing at all levels of the organization. Flexibility and willingness to adjust to shifting demands/priorities. Ability and experience to assimilate multiple new functions, services, projects, and systems while maintaining existing systems and programs. High standard of performance while pursuing aggressive goals. Principled leadership and sound business ethics.

Education and experience:

Bachelor’s degree in business administration or a related field, such as finance, logistics, or economics. 15+ years of relevant insurance industry experience and knowledge. Pursue continuous education in relevant fields of study.