Description Are you interested in innovating and influencing to improve the WW seller contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, this role might be for you! The Selling Partner Support team is looking for a Sr. Program Manager to build and manage mechanisms that drive collaboration and partnerships across Amazon teams and collectively improve the seller support experience. As a Sr. Program Manager, you will be responsible for developing mechanisms that force multiply how SP Support partners with other Amazon teams to continuously improve the support experience. Your work will involve a blend of change management, program management, PMO, and voice of the customer. You will collaborate with business, operations, training, product, and software development teams both inside and outside Selling Partner Support. You will own the shared roadmap of changes across a vertical of Amazon business teams and provide regular program updates to senior management. You will also help the team continuously improve how we collaborate across our broad and diverse set of partner teams within Amazon, leveraging mechanisms and tools to improve visibility and delivery of changes. The ideal candidate for this role will be able to: Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes. Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller support experience improvements. Determine and implement effective Operations solutions quickly, so as to not impede production. Look for was to standardize tools, processes and mechanisms at scale. Maximize resource utilization for the greater good of the organization. Develop and drive structured weekly, monthly, and quarterly business review mechanisms for the team. Create, maintain and disseminate project information to stakeholders and senior management. Remain flexible to changing priorities and open to new ideas. Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them. Key job responsibilities The ideal candidate for this role will be able to: •Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes. •Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller support experience improvements. Determine and implement effective Operations solutions quickly, so as to not impede production. •Look for was to standardize tools, processes and mechanisms at scale. •Develop and drive structured weekly, monthly, and quarterly business review mechanisms for the team. •Create, maintain and disseminate project information to stakeholders and senior management. •Develop a shared roadmap mechanism that enables to team to plan and manage multiple parallel projects. •Build out communication mechanisms across the team. • Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management. •Remain flexible to changing priorities and open to new ideas. •Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them. Basic Qualifications - 7+ years of program or project management experience - 7+ years of working cross functionally with tech and non-tech teams experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 6+ years of delivering cross functional projects experience Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 3+ years of regulatory and risk management experience - 5+ years of managing stakeholders in cross-functional project experience - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.