As a Product Manager of Operational Excellence, you will be at the forefront of transforming our team's operational capabilities, through automated solutions, artificial intelligence-powered tools and enhanced analytics to drive scalable risk management solutions currently with high degree of dependence on manual process and service providers; streamline compliance processes; reduce processing times and; enhance decision-making capabilities.


Key job responsibilities
- Serve as a bridge between business and technology teams
- Translate complex customs valuation requirements into clear technical specifications
- Develop and maintain data analytics frameworks for decision-making and process optimization
- Collaborate with stakeholders across regions and functions to understand their needs
- Ensure automated solutions align with broader organizational objectives
- Monitor and report on key performance metrics
- Continuously identify areas for improvement and propose innovative solutions
- Own the end-to-end process of implementing automation initiatives, including:
- Initial concept development
- Project planning and execution
- Successful deployment
- Ongoing optimization
- Apply deep understanding of data analytics to drive meaningful improvements
- Utilize analytical mindset to enhance processes and systems

About the team
Global Trade Services (GTS) – Customs Valuation & Trade Data Governance Team is responsible for customs valuation governance across the Stores, Devices & Others (SDO) Organization and building trade data infrastructure to enable the development of best-in-class risk management and data analytics solutions.