Amazon is the “Everything Store” and as global customer demand for pre-owned product grows, we want buying a pre-owned product to be as seamless and exciting as buying a new one. Amazon Resale’s vision is to “Be the preferred destination for customers buying openbox/returned products”.

Through this program, we sell millions of quality open-box and pre-owned products each year from customer returned and warehouse damaged inventory. This business is posed for significant growth as we started offering Amazon’s grading capabilities to 3P sellers to help them resell preowned products.

As the Sr. Product Manager for Cx, you will be responsible for delivering world-class customer experiences making it intuitive for customers to buy Amazon Resale offers. You are a self-starter with excellent product management skills, a strategic thinker, and a strong communicator with excellent cross-org collaboration skills. This is a unique opportunity to build, develop, and drive a globally relevant, customer-centric roadmap, in a way that increases Amazon’s relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices. You will own defining and driving Amazon Resale’s customer experience product vision and roadmap across the end-to-end customer journey.

The role will work across business, marketing design, product, and engineering teams to develop relevant shopping experiences, including inspiration, discovery, evaluation, detail page optimization, pricing, purchasing, personalization, and WW rollout of features. The role is inherently high visibility and will work closely with partners in this exciting pre-owned space across the company to accelerate and amplify our shared investments and drive global customer impact.


Key job responsibilities
* Defining a CX vision for Amazon Resale’s shopping experience in partnership with UX design, marketing and business teams
* Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
* Leveraging your innate understanding of customers, data through experiments and judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort, set/track goals and triage priorities across product/engineering teams
* Driving ideation and management of a portfolio of experiments, some that span multiple teams and shopping experiences, and some that dive deep in one CX area
* Developing an actionable product roadmap, identifying experiments and collaborating with engineering for execution & delivery.
* Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed