Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
 

Your Role
To co-ordinate first class technical support to end users by assisting clients with hardware and software issues, prioritising appropriately and to ensure that critical and non-critical issues are addressed in a timely manner. As a Senior End User services Technician, you will communicate directly with internal stakeholders, actively seeking resolution to incidents, fulfilling requests and responding to queries.

Your Responsibilities 

Provide remote and onsite technical support, troubleshooting and providing resolutions to issues on hardware, software and mobile devices reported by end users
Laptop, desktop build/image deployment Conference room setups including AV, VC equipment and online meeting configuration and support Mobile messaging configuration and support Asset management including procurement. Working with Finance teams to allocate costs. Ensure all asset movements are tracked. Co-ordination of staff onboarding activities.  Software deployment – SCCM Ensure Security patching is deployed to all end user devices on time as per schedule and remediation of non compliant devices. Respond promptly and professionally to customer issues received via helpdesk ticketing system, email and Teams Establish successful long term relationships with internal customers Research, resolve and respond to a variety of customer inquiries Communicate outages and change to stake holders Reporting all P1 and P2 incidents to the Incident Manager Liaise with the various local and international support groups for Incident escalation, Request fulfilment and Change Management Identify reoccurring Incidents and Requests Maintain the ticketing system, Service Catalogue guidelines and procedure documentation Provide Ticketing reporting to management – Incident, Request Change, Problem, Contribute to the Knowledge base and Known error database
 

Your Skills & Experience

Experience in a medium to large business environmentExcellent customer service and communication skillsExcellent time management, planning, organization and administrative skillsFlexibility to work in a high volume faced paced environmentExperience in engaging with internal and external stakeholdersOutstanding deadline management skills with the ability to adjust with flexible prioritiesActive questioning, problem solving and negotiation skillsAbility to deliver a first-class serviceAbility to handle customer complaints and queries effectivelyTeam leading experienceAsset management experience
 

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.