Work Location:

Jacksonville, North Carolina, United States of America

Hours:

40

Line of Business:

Technology Solutions

Pay Detail:

$110,000 - $125,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

The Business Management Senior Analyst manages a team of specialists/coordinators within a particular
specialization/practice area such as design development, measurement, operations and/or delivery of L &
D programs / initiatives. The Business Management Senior Analyst facilitates Companywide training and
development programs which impact the strategic goals of the business unit. The job uses a variety of
learning and delivery methods and assesses training needs, measures results, and develops training
programs, curriculum, and materials to address training issues. The Business Management Senior Analyst
consults with business unit managers to assess needs, design programs, and implement training and
development programs.

Depth & Scope:
Leads a group of L&D specialists/professionals across various business
locations/geography
•
Executes as a key contributor the strategic L&D initiatives and decisions making related to
own area of expertise
•
Identifies the need to negotiate and influence within the business line and recommends
solutions
•
Supports training budget by ensuring that all team members adhere to budget and takes
corrective action as required
•
Supports the review of vendor/consultant relationships to determine effectiveness of
meeting future training and service needs
•
Completes appropriate analysis to measure the value of training programs and considers
alternatives to provide the most effective training solutions available within budgetary
constraints
•
• Leads the team by recruiting, selecting and developing a diverse team
• Supports talent development by valuing high performers
Coaches Employees during one on ones and projects to facilitate ongoing Employee
development. Evaluates performance based on job accountabilities and objectives
•
Works collaboratively to identify, analyze, and resolve operational issues that align with
overall TD University strategy and objectives
•Provides guidance and expertise in the determination of instances where computer-based
training and / or web-based training is the most efficient responses to the training
requirement
•Assesses operational objectives and assists in designing appropriately targeted material in in efficient manner minimizing lost productivity

Education & Experience:
• Bachelor’s degree or progressive work experience in addition to experience below
• 5+ years related experience required
• Expert presentation and facilitation skills are required
• In-depth knowledge of training practices and principles of adult learning theory is required
• Ability to analyze training feedback and appropriately modify training programs is required
Proven leadership ability to manage and provide for the professional development of retail
staff across the network
•
• Excellent communication skills to relate to all levels of staff and in a variety of settings
• Ability to work flexible hours and travel throughout the TD footprint

The Senior IT Support Analyst TDS designs and develops quality solutions for program/system issues consistent with project objectives and client requirements, and follow technology architecture standards.

Depth & Scope:

Conducts program/system research, analysis, design and problem resolutionEnsures defect free programming by testing and debugging using available/appropriate tools and participates in reviewing peer codingParticipates in identifying and recommending development/testing solutions/tools in support of project objectivesDevelops, implements, maintains and improves solutions/processes that maximize system availability, efficiency/effectiveness and minimize/prevent problems/issuesAdheres to existing processes/standards, technology architecture, risk and production capacity guidelines and objectives; plans, monitors, tests and escalates issues as requiredWorks with the architecture group to ensure good architectural design and raises issues as they develop through the project lifecycle in a timely mannerComplies with the system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysisSubject matter expert in at least one area of discipline and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware/ software support, development of technical solutions and/or testingWorks independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate othersLeads the development of detailed/ complex and/or comprehensive project plans for large projectsAssignments are moderately to highly complex and multi-facetedMay provide guidance/direction to a few IT professionalsActs as a resource in the exchange of technical information for project teams, the business and/or outside vendorsDevelops and operationalize technology standards, policies and processes to address BSA/AML/OFAC risksDevelops and maintains a working knowledge of BSA/AML/OFAC risks related to technology projects and processesKeeps direct reports informed about relevant information on BSA/AML/OFAC requirements and escalation procedures
 

Education & Experience:

College degree, or specialized training / equivalent work experience3+ Years of related experienceAdvanced knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own areaAdvanced knowledge of business processes and procedures on a broad, organizational levelSound to advanced knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.