**What you’ll do:** + Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology + Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. + Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience. + Participates in every stage of the project delivery lifecycle + Take part in daily stand-up meetings and sprint planning sessions. + Assist gathering requirements scope & disposition through process compliance and gap analysis + Deliver functional specifications & configuration in-line with the agreed and approved design + Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem + Complete documentation and unit testing + Provide integration testing support, and review of end-user training materials + Support project cut-overs, go-lives and warranty support + Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI **Qualifications:** + Bachelor's degree from an accredited institution + Total 5-7 years of experience with Minimum 3 years’ relevant experience as chatbot developer **Skills:** + Mid-level of system expertise + Skilled in working in both Agile and Waterfall delivery methods. + Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies + Familiar with the Salesforce Environment + Above average written and verbal communication skills + Self Starter + Highly Curious and motivated to continue to learn new skills and technologies