This is a newly created role for BU Emergency Care, which will be carved out from Philips at the end of 2025. The Sales Operations Leader will play a pivotal role in setting up the new organization, with a strong focus on operational excellence of the sales organization. In this role you become a vital part of our highly ambitious and energetic Emergency Care Team whilst working very closely with our Partner community.
Do you have a strong customer-first mindset, self-starter attitude and operational experience? Do you thrive in complex problem-solving situations, deal well with ambiguity and are an expert on process improvement? Then this position might be your next challenge!
Your role:
Works closely with commercial management to inspect sales process quality and prioritize opportunities for sales process improvement
Investigates process bottlenecks and inconsistencies, steers cross-functional work on permanent improvement whilst serving as escalation point for short term resolution
Proactively monitors and analyzes performance and assists commercial leadership in maximizing opportunities and optimizing plans that will lead to targets achievement
Structures and owns the channel partner onboarding process in the region
Owns the periodic channel partner contracting cycle in the region
Responsible for design and implementation of partner training programs on sales behaviors (e.g. Customer focused selling) and tools (e.g new SFDC releases or Analytics)
Ensures CRM and sales automation tools are optimized and effectively used
Provides analytical/operational support for the development, execution, and monitoring of sales performance scorecards/dashboards
Leads sales improvement projects in line with business priorities
Manages and nurtures the regional sales operations & contracts team
Drives continuous improvement via Lean incl adoption of new ways of working, processes and procedures
You're the right fit if:
University Degree (MSc) in business or related discipline
7 years minimum exposure to sales, sales management and sales performance coaching, sales excellence
Experience in medtech or health-related field is preferred
Experience working with channel partners is a must
Strong analytical & problem solving skills
Has strong working knowledge of IT systems, tools and processes in the realm of order management, quoting and sales operations
Independently works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Certified LEAN Advanced or equivalent as a minimum
Proven ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining results
Highly developed Internal and External Stakeholder management skills
Proven ability to successfully work in a virtual, multicultural environment
Fluent in English, other major EMEAI languages are a plus
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role, and you should be in-person in the office at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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