The Sales Operations Executive will work in conjunction with the Operations Director to Support, Enable and Drive Sales performance backed by Data.

About The Role

As our Sales Operations Executive at Thomson Reuters, you will:

Be accountable for supporting the Global Sales Organisation.

Optimize sales and operational efficiency through process improvement, system enhancements and best practice sharing.

Responsible for the ongoing training of new and existing users in Salesforce to drive user adoption.

Engage and work with aligned teams ((Sales Support, GCO, Customer Success, Finance) to effectively achieve data needs and analysis results.

Manage multiple concurrent projects, initiate, and drive projects to completion with minimal guidance.

Assist the Sales Operations Director in understanding process bottlenecks and inconsistencies and implementing data enrichment processes to improve the sales team’s performance.

Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.

Partner with the Tech Lead to understand new capabilities available in Salesforce.

Maintaining key relationships with sales management/sales team to enforce process and quality of data input.

Key Deliverables

Salesforce dashboards that enable a single revenue view of the business for Sales and leadership and include agreed KPIsPartnership with finance on key account financial statusExpertise in CRM/Order Management systems (e.g. Salesforce and P.io) and processes to guide Sales Leaders on team performanceKey Messaging, Enablement & TrainingWorkflow Enhancements - Fault FixWork closely with Sales Support to ensure that Sales processes are being followed

Key Relationships:

Global Agency Sales Team, Sales Leadership Team, Global Customer Operations, Customer Admin, Customer Data Management team, Cross-SBUs Sales Enablement and Sales Process Specialist.

About You

To be our Sales Operations Executive, you will likely have:

In depth knowledge of diverse business functions and principles (e.g. Sales Excellence, GCO, Commercial policy, finance, Sales Admin, Technology etc.)

Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement.

Data analysis and performance/operational metrics in a simple and digestible format.

Work experience using and analyzing qualitative and quantitative data.

Track record of developing strong working relationships with leaders and leading via influence

Experience of working in a matrix environment and multiple stakeholder groups from different functions within a business.

Managing senior stakeholder relationships and diverse virtual teams across a variety of locations.

Proven success in delivering results, having a bias for action and translating strategy to implementation

Strong process management skills and experience managing and improving complex projects/processes

Ability to problem-solve and communicate issues to Capability Manager

Desired Skills:

Data visualization tools knowledge preferred – such as Tableau and Power BI

Experience with SaaS solutions/platforms

Additional Languages are desirable

#LI-FP3

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.