Job Description

Are you passionate about the fashion industry and eager to kickstart your career? We’re looking for enthusiastic individuals to join our team!

If you are successful in being selected for this role, you will be offered a contract as a Sales Advisor and enrolled in a training program. This program designed to prepare you for a Floor Manager role and offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.

Please note that progression to a Floor Manager role is based on role vacancy and your suitability at the end of the program.

What you will learn:

Comprehensive Training and Development ProgramCustomer Service ExcellenceStore OperationsBusiness AcumenPeople Management and Leadership

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. 

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. 

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

QualificationsCustomer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectationsProactive; you use your initiative to provide customers with a memorable shopping experience Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed You listen to and show interest in others’ ideas and opinions You’re honest and genuine in your approach  You are interested in fashion and trends  You are communicative, positive and open-minded  You’re willing to learn and adapt  You’re collaborative, inclusive and supportive of others

Additional Information

This is a full-time position with a contract of 38 hours a week. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, store-based colleagues also receive:  

Uniform AllowanceAnnual LeaveBirthday LeaveMedical and Dental Benefits 

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.