Global Employee Services (GES) is a best-in-class global HR service delivery organization, servicing the entire global population of JPMC, currently totaling over 270,000 employees worldwide, in 60 countries. GES provides vital services in the area of Payroll, Employee Servicing, Employee On and Off Boarding, Data Management, Retirement Benefits Administration and Project Management. GES supports the firm in achieving its strategic priorities by leveraging the core principles that define the group’s culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

As a Retirement Administration Senior Professional within our team, you will be responsible for supporting the Retirement Services Team.  Responsibilities include, but not limited to, acknowledging, processing and updating all inbound documentation as it relates to Pension, Retirement and Benefits case work. Handling the distribution of various Fulfillment items and products and updating employee/former employee Oracle HCM and PeopleSoft records as needed.

This position requires a full-time commitment to working 100% in-office, ensuring seamless collaboration and direct engagement with our team

Job Responsibilities

Research and validate participant information in accordance with Plan rules and regulationsValidate accuracy of documentation received from employees/former employeesPrepare and review calculations, distribution packages and paymentsCollaborate with actuary as neededProcess pension distribution forms received dailyProcess Retirement Services cases in Service Now as neededManage workflow to assure cases and fulfillment distributions are completed within the required Service Level Agreement (SLA)Support data gathering and research on moderate to complex cases Handle both telephone and written inquiresResearch and respond to escalations as needed

Required qualifications, capabilities, and skills

Strong customer service skills (the position requires outbound calls with participants)Strong organizational skills and ability to multitaskStrong analytical and problem-solving skillsAbility to work independently to meet established SLA’s in a fast-paced environmentMust be able to effectively manage through peak volume periodsStrong verbal and written communications skills, with proven ability to work with all levels of personnelRequires attention to detail and the ability to follow through and resolve outstanding issuesProficient with Microsoft products; including Word and ExcelMust be able to maintain a high degree of confidentiallyDemonstrate initiative, be a self-starter, fast learner, and team player

Preferred qualifications, capabilities, and skills

Bachelor’s degree or equivalent experienceSeveral years’ experience in Pension/Retirement administration preferred