Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work

Scope & Environment

You will report to the CS&Q (Customer Satisfaction and Quality) entity, which had a transversal role across Businesses and Operations entities. Project teams are either under the GCPO (Global Customer Project Operations) or Hub accountability. Main interactions\:

Internal\: GAC/RAC business leaders, PMs / TMs, Account managers, Plant or LoB Quality Team, Supply Chain

External\: Customers, OG suppliers

 

Your Mission

The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle. The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.

 

Your Role – Magic happens when you bring great people together

In project selling\:

Review quality requirements, identify quality risks and define appropriate mitigation plansAssess quality assurance and quality control requirements and detection of deviationsSupport TMs on estimating the resources (hours costs) needed for the project quality Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.Review quality tender specifications and supplier (internal and external) qualification

In project execution\:

Participate in the tender & project kick-off, as well as to the REL governance when quality necessaryCoordinate creation, completion and approval of quality documentationMonitor performance metrics to track quality performance throughout the project lifecycleConduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standardsEnsure OG supplier compliance with relevant quality standards and regulations, issue and track claims to themCoordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customerIdentify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB). Ensure compliance with the existing quality and CSat processes & train team members on quality processes and procedures Lead customer interviews during project execution, collect regularly customer feedback & build action plan to ensure customer satisfaction

Transversal responsibilities\:

Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions qualityLead or contribute to customer interviews to collect and analyze feedbackProvide expertise, guidance and support to project teams (TMs & PMs) on quality-related matters based on previous project quality experienceContribute to developing, implementing and improving quality assurance and quality control processesParticipate, for support as quality SME, in the supplier qualification process which is led by Supply ChainPlan and lead quality training and awareness program for project teamsParticipate in the Quality community (PQL, QMS, etc.) (events, training, etc.)