Description We are seeking a results driven and exceptionally structured leader who will spearhead efforts to provide support to our Merchants. The leader will build processes to ensure that the Merchants have the right experience in receiving reimbursements owed to them/invoicing experience, while ensuring that the processes setup avoid errors. It involves re-engineering the workflow, build self service solutions and internal processes that prevent errors. The Program Manager will also put in place mechanisms that eliminate defects that create scenarios where the Merchants need to be reimbursed, and prevent loss. Key job responsibilities Key job responsibilities . Create the right mechanisms to deliver the rebate and reimbursements to Merchants. . Create Automation and proactive process opportunities . Identify and design Self Service Workflows . Define processes to derive the right amount to be reimbursed. . Work with the product team to build the right features Basic Qualifications - 2+ years of program or project management experience Preferred Qualifications - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.