Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Product Service Engineer

Lafayette, IN

Relocation Assistance is Available

The Large Power Systems Division has an opening for a Gas Engine Product Service Engineer located in Lafayette, IN.  In the role as a Service engineer you will provide product support for LPSD engines in gas applications globally. The Service Engineer monitors the product health of gas engines, launches projects and initiatives to drive product improvements, and resolves complex technical and commercial product problems for Caterpillar dealers to ensure customers receive the product performance, reliability, durability, and serviceability expected as part of the Cat Brand Promise. The service engineer plays a key role in the continuous product improvement (CPI) process from start to finish, and is responsible for driving the appropriate publications and support plans for the field.

What you will do:

Monitor the product health and quality performance in the field for LPSD gas enginesInvestigate warranty claims, look for quality trends, and anticipate field issues to drive product improvementsLaunch and support Continuous Product Improvement (CPI) Projects, and issue appropriate publications and field support plansProvide accurate financial forecasts for CPI projects requiring field support plansWork closely with dealers and industry reps to investigate and resolve complex customer technical issuesUtilize Applied Failure Analysis (AFA) to investigating critical failures and adapt internal reports for external use. Provide support for major problems to resolve warranty claims, develop ICA repair options and advise industry teams and dealers on maintenance and service options.Closely monitor and support the field population post production and provide monthly updates to the leadership teamConduct dealer and customer visits to provide technical assistance on urgent field problems when necessary.Provide DSN Tier 2 analysts guidance on difficult DSN tickets and work with engineering to answer any unresolved questions.Develop and maintain effective relationships with LPSD Engineering, Quality, and industry teams to efficiently resolve customer problems.

Education:

Four year engineering or technical degree or equivalent job related experience

What you have:

Customer Focus: Extensive Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Extensive Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  

Consulting: Working Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

  

Effective Communications: Extensive Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  

Problem Solving: Working Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

  

Top candidates will also have:  

Experience with gas engines and engine systemsExperience with electric power and oil & gas applicationsWorking knowledge of Caterpillar dealers, warranty and service systemsExperience with the Continuous Product Improvement (CPI) process

Additional Information:

This position is located in Lafayette, INRelocation assistance is available for this positionThis position may require up to 25% travelSponsorship is NOT approved for this position.Informational calls with the hiring manager are encouraged for this position

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 28, 2025 - May 11, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.