As the General Manager of Small Dollar Lending in Business Banking, you will lead the transformation agenda, to meet changing market demands and customer expectations. In this pivotal role you will partner closely with risk, finance, and product development, to shape the Product P&L (Profit and Loss). We're seeking a strategic leader who also thrives in the details and has a proven track record of successfully driving innovation to design a clear digital and customer experience roadmap for our business. Your tenacity to build strong relationships with a cross functional group of stakeholders and financial acumen will kindle a collaborative spirit to guide the Small Dollar Lending business into the future.

Job Responsibilities:

Set the short- and long-term strategies for the business, including new product launches and enhancements to existing productsCollaborate with Development Teams: Engage with development and design teams to set strategy, clarify requirements, provide feedback, and ensure that products meet the markCollaborate to deliver Product Roadmaps: Create and prioritize product roadmaps that outline the strategic direction, ensuring they are communicated and understood by all partiesDefine features and structures for Business Banking lending products, such as interest rate structures and fees, in partnership with Finance and the GM of lendingPartner closely with finance to define the pricing strategy and testing planProvide strategic inputs into the pricing process. e.g. how should product pricing be presented to customersMonitor business performance: Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product and returnsManage relationships with partners to understand unique small business needs and propose bank and partner-initiated lending opportunitiesStay Informed on Industry Trends: Continuously research and stay informed about industry trends, competitor products, and emerging technologies to identify opportunities for innovation and differentiation to drive increased value across small dollar lending within ChaseDemonstrate strong business leadership and focus to exceed expectationsPossess superior knowledge of small business lending and acquisition, including digital/mobile acumen and portfolio management initiatives

Required Qualifications, Capabilities, and Skills:

10 minimum  years of experience in Banking, Finance, or related field involving consumer or business lendingDeep experience in lending products; specific experience in small business lending is a plusExtensive acquisition and portfolio management experience combined with partner/client relationship management and the ability to actively shape and manage a P&LDemonstrated experience overseeing process execution and governanceStrong leadership, communication, and interpersonal skills with a track record of initiative, resourcefulness, flexibility, and creative problem-solvingAbility to develop and articulate well-thought-out business cases and their financial impactsDemonstrates superior judgment to mitigate risk impacting the firm’s reputationProven track record managing in complex environments.

Preferred Qualifications, Capabilities, and Skills:

Experience in managing teams in a diverse cultural environmentAdvanced data analytics and insights capabilitiesExperience with innovative lending technologiesStrong network within the small business and financial industryAdvanced Degree preferred