**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives.** **Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success.** **Applies conceptual knowledge of theories, practices, and/or procedures within a job discipline. Performs routine assignments, typically under direct guidance from senior colleagues or as defined in established procedures or practices. Identifies problems in standard work processes and seeks guidance to resolve them when they are unfamiliar. Impacts the quality of own work. Often the entry level to a professional career progression that typically requires a formal university degree. Roles in this level may be held by individuals who have gained knowledge through extensive UPS experience with or without a degree** **Strategy Development and Implementation** **• Acquires knowledge of financial and market principles considered in the development of a business strategy.** **• Listens to conversations to learn about the business strategy and business goals.** **• Develops a broad understanding of ROI (return on investment) principles.** **Stakeholder Engagement** **Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.** **Process Improvement** **• Identifies areas where efficiency and process improvement are needed within own work area.** **• Applies new ideas or approaches to own work to enhance outputs.** **• Uses established tools and techniques to track progress related to implementing process improvements.** **Technical Communication/Presentation** **• Seeks relevant information to ensure own understanding of complex information.** **• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).** **• Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other.** **Building a Business Case** **• Recognizes presenting business issues impacting own work.** **• Gathers data/information on potential ideas and solutions to address the business need.** **• Documents components of the business case for change at the direction of more senior colleagues.** **Project Management** **• Reviews overarching project timeline and develops a schedule of tasks to achieve project milestones.** **• Works with more experienced team members to identify resources required to support a project** **• Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.** **Product analysts gather and analyze data to improve products and services. They focus on customer needs, market trends, and business objectives to make data-driven recommendations for product development and enhancements. Their work spans pre-launch research to post-launch analysis, ensuring products meet both user and business goals.** **_IMPORTANT:_** **_Candidate needs to be aware this position is flexible for the following locations:_** **_Parsippany, NJ_** **_Mahwah, NJ_** **_Atlanta, GA_** **Key Responsibilities of a Product Analyst:** + Data Analysis: Collecting and analyzing data on user behavior, product usage, and market trends. + **User Research:** Understanding customer needs and preferences through research methods like surveys and user testing. + **Product Improvement:** Identifying areas for product improvement and making recommendations based on data insights. + **Collaboration:** Working with product managers, engineers, and designers to translate data into actionable strategies. + **Market Analysis:** Evaluating product performance against market expectations and making recommendations for adjustments. + **Documentation:** Contributing to product documentation and guides. + **Communication:** Communicating data findings and insights to stakeholders. **Skills Required:** + **Analytical Skills:** Strong ability to analyze data, identify trends, and make informed decisions. + **Communication Skills:** Effectively communicating data findings and recommendations to various teams. + **Problem-Solving Skills:** Identifying and resolving product-related issues. + **Technical Skills:** Knowledge of data analysis tools, SQL, and statistical analysis. + **Business Acumen:** Understanding of business goals, market dynamics, and product development processes. + How Product Analysts Contribute: + **Product Design:** Influencing product design by providing insights into user behavior and market trends. + **Feature Prioritization:** Helping to prioritize features based on data analysis and user feedback. + **Product Enhancements:** Identifying areas for product enhancements to improve user experience and meet business goals. + **Product Launch Strategies:** Developing launch strategies based on market research and data analysis. + **Product Lifespan:** Helping to determine when a product has reached the end of its life cycle. **Other Criteria:** + Job Grade: 20D + Must be currently located in the same geographic location as the job or willing to relocate yourself –Required. + Last day to apply is 5/29/2025 EOD + Shift: Monday – Friday from 8am to 5pm **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Company:** UNITED PARCEL SERVICE **Category:** Information Technology Management **Requisition Number:** R25017373 **Location:** Mahwah,New Jersey