Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 As a Product Delivery Manager in Digital Channels and Connectivity, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 Job responsibilitiesLeads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Manages program of complex initiatives on global client-facing platforms, ensuring on-time and on-budget delivery per business specificationsRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategies Strong relationship management skills with a proven ability to quickly build trust and rapport, structure problems, build consensus, negotiate agreements, and influence othersAbility to vet processes and capabilities to deliver end-to-end client experience, ensure operational readiness, and complete impact analysisStrong verbal and written communication skills are essentialPreferred qualifications, capabilities, and skillsProficient knowledge of the product development life cycle, design, and data analyticsKnowledge of electronic banking products and systems, including high and low volume payment systems (SWIFT, Money Transfer, ACH)Proficient in office automation and project management tools, including MS PowerPoint, MS Project, and Visio