Join the Fraud Client Experience Team and be part of a group committed to a high-performance culture, employee development,  and continuous innovation.

As a Payment Lifecycle Analyst within the Commercial Banking Fraud Prevention and Recoveries Program, you will facilitate information exchange and communications with the client, Relationship Team, and the Fraud Investigations Team.  This role offers an exciting opportunity to build and strengthen relationships with internal partners and clients and to contribute significantly to reducing bank and client loss through effective communication and information exchange.   Your role will be crucial in minimizing client loss, maximizing client recovery opportunities, and reducing bank loss. 

Job Responsibilities:

Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence. Address lookalike domain alerts and investigate fraudulently negotiated items. Process ACH and Wire transactions and manage the disposition of transactions with clients. Handle outbound and inbound calls to validate Wires/ACH payments and lookalike domains. Query data and analyze client transactions to identify higher-risk transactions. Authenticate, validate, and process Check Fraud and ACH/WIRE claims. Utilize various systems including Outlook, Navigator, Customer Assist, and more. Prioritize cases to meet payment cutoffs and service levels. Build and strengthen trusting relationships with internal partners and clients. Escalate confirmed fraud payments and follow procedures to secure client profiles. Identify patterns/trends in transaction data and document interactions accurately. Support the development and maintenance of policies, procedures, and training materials. Partner with leadership and business partners to resolve client issues and meet business goals.

Required Qualifications, Capabilities, and Skills:

Strong working knowledge of Investigations/Fraud Investigations. Effective communication skills for delivering clear messages via phone and email. Knowledge of Wires, ACH, SWIFT, and international payment practices. Proactive problem-solving approach with ownership of issues. Creative problem-solving techniques for business issues. Excellent time management, organizational, and communication skills. Critical thinking and problem-solving skills for assessing and resolving cases. Ability to work in a fast-paced environment and adapt to change. Ability to multi-task with minimal supervision. Ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

Experience in fraud investigations and client interaction. Advanced knowledge of fraud prevention strategies and tools. Proven track record in enhancing client experience through effective communication. Ability to identify and implement process improvements.

Flexibility to support work schedule adjustments; shifts between 8:00 AM – 8:30 PM ET.