Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

Perform operations impact analysis and assessment on new business initiatives, including capacity consideration, operating model, regulatory obligations, control processes, client, and operations experience.Ensure proper operational requirements are defined during requirements and solution design.Be responsible for operational readiness activities for successful implementation of any change coming in (existing, new products, regulatory changes, assess operational, client impact, cross-functional impact across Global Payment suite of products).Develop trusted relationships with cross-functional stakeholders and in the different businesses our team supports and functions. Create and/or contribute to an environment of collaboration and mutual responsibility.Manage communication of status updates to stakeholders and Senior Management through scorecards and tracking of milestones and critical path.Partner with stakeholders, provide guidance and analysis, help identify and escalate issues/risks/dependencies, and facilitate communication across the impacted teams.Define operations project and readiness plan and work stream of a large project and ensure quality execution against the project plan/critical path.Partner with technology and product to ensure the design and build requirements meet business needs. Drive People First Agenda related to wellness, development & training, recognition.Support firmwide talent development initiatives and presentation of business updates to Senior Line of Business Executives.

 

Required Qualifications, Skills and Capabilities:

Coordinate working group meetings, Steering group meetings - set the agenda, prepare meeting materials using PowerPoint, document minutes in a timely manner, and ensure clear ownership of action items. Provide management updates and communication on project progress.Identify and manage project risks, issues, and dependencies.Ensure sufficient internal controls and procedures to minimize risk – able to drive the risks and controls agenda including working with local operations managers on external and internal audits/regulatory reviews/inspections.Experience in Risk, Operations, Treasury Services, product management.Apply structured problem-solving and design thinking to address top strategic priorities.PC literate with proficiency in MS Outlook, Powerpoint, MS Word, and MS Excel.Strong interpersonal and team working skills.