Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your primary responsibility is to manage the day to day operations for the Payments Investigations Function, ensuring business targets are met through close coordination with other client operations sites.

 

Job Responsibilities:

Provide overall supervision to the staff during the shift.Ensure that all work items are completed as per the agreed SLA.Monitor the exceptions and ensure that they are resolved in a timely manner.Identify opportunities for improving the efficiency of the process.Identify the training requirements of the team members and work with the Associate on providing the required trainings.Establish excellent relationships with partner sites and other stakeholders, with whom the team will need to interact on a regular basis.Prepare the weekly/monthly MIS reports.Track the changes to the procedures and ensure that the team is fully aware of the changes.

 

Required Qualifications, Skills and Capabilities:

Graduate with Minimum 4 years of Financial Operations Processing experience, with a good team management experience in similar environment.  Working Knowledge of SWIFT & international payment conventions & practices would be required Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English.  Good people management skills. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word. Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.

 

Preferred Qualifications, Skills and Capabilities:

Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage