Schneider’s Purpose\: To create IMPACT by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call it 'Life Is On. '

Our Mission\: To be a trusted partner in sustainability and efficiency.

Our Renewed Purpose\: Highlights our commitment to creating a lasting impact while upholding our promise to maximize the use of our energy and resources, bridging progress and sustainability for all.

We are a global industrial technology leader, bringing world-leading expertise in electrification, automation, and digitization to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes. Anchored by our deep domain expertise, we provide integrated, end-to-end AI-enabled Industrial IoT solutions, featuring connected products, automation, software, and services, that deliver digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 168,000 colleagues and over a million partners operating in more than 100 countries, ensuring proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.

Your Mission\:

Working in a team environment, the Operations Excellence leader is responsible for Services Operations performance excellence, process governance and execution efficiency in countries, leveraging global tools and processes. He /she is expected to drive Global Services Operations' strategic initiatives under the Annual Execution Plan and align country actions.

He/she directs efforts towards productivity, efficiency, and cost optimization in the services operations organization and creates a culture of continuous improvement within the function. The position is based in Johannesburg and will support Anglophone Africa.

Your Role – Magic happens when you bring great people together

·  Responsible for monitoring and driving initiatives through the services Operations organisation to improve productivity through efficiency creation\:

o  Labour utilisation (Utilization rate/ billable rate/ overtime).

o  Organizational efficiency (capacity planning/ structure ratio/ under or over absorption).

o  Overtime and Excessive working hours.

o  Hourly rate process.

o  Time to execute work orders and areas of improvement.

o  Deviation Vs. Standard time.

o  Travel durations & costs to address geographies/skills to invest.

·  Establish & own governance around S&OP L1/L2 & SIM process as per the playbook.

·  Inform Service Marketing about any future low UR% dates to plan campaigns.

·  Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP).

·  Operating model & E2E service processes and playbooks deployment and compliance

·  Monitor SLA response times and reaction durations for operations (labour and spare parts) and drive capacity and stock level improvements by periodically checking number and scopes of SLAs.

·  Digitization – Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement.

·  Balanced Score Card monitoring.

·  Business analytics for Operations – Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping – job code alignment.

·  SPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture.

Main Interactions\:

·  Reports to Operations Director.

·  Internal\: Services VP,  Services Operations leader, Services Commercial, Services Finance, GSC/ PSSC, Regional/Zonal Operations leader, Regional Operations Excellence leader, Global Service Operations cockpit.

Performance Indicators\:

·  Services Operations Balance Scorecard, KPI improvement

·  P&L/Gross Margin management\: build productivity plan with action and numbers to be translated in P&L,  by drivers (Workforce Efficiency DVC/MBC, Subcontracting, Projects GM improvement, Supply Chain & Procurement), follow-up progress with team and Finance BP  through Gross Margin Analysis of Change, actual and forecast, anticipate & mitigate issues if any.

Key Success Factors\:

·  Ability to build trust, engage cross-functional teams, manage conflicts and create win-win relationships.

·  Ability to manage and understand data, evaluate the trends and address the proper actions to mitigate all deviations.

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