**Overall Introduction:** 这是一个很好的机会加入我们在北京的团队。泰克科技将为您的个人和专业成长投资，为您提供教育和培训机会，使您在您的领域保持最新状态。这里的工作节奏鲜明，充满活力。 在泰克科技服务解决方案组织中，中国代表着我们最大的增长机会。如果您正在寻找一个令人兴奋和具有挑战性的角色，以帮助我们加快在中国的增长，请加入我们不断扩大的客户关怀团队的服务解决方案组织! **Key Responsibilities:** + 处理客户咨询和售后服务需求，及时解决客户提出的需求和问题，及时跟踪进度，确保客户满意度和忠诚度。 + 负责维修中心客户仪器和内部仪器的服务计划，密切和SAM/ 维修/Logistic团队合作，根据内外部客户的需求和服务中心能力情况，进行服务工单的发布，分配和状态跟踪，确保仪器按照客户的期望准时完成服务。 + 充分利用资源（维修团队，物料计划和进出口物流等），及时调整和更新服务工单的完成时间，确保按时完成服务并持续满足内外部客户的期望。 + 负责管理和服务计划相关的Location，确保在TAT内完成操作。 + 负责管理委外和返美服务的仪器过程，包括但不限于管理海外维修中心和委外供应商，制作相关文件和单据，协调内部物流过程，更新和跟踪服务过程及供应商付款等，确保仪器以最短的TAT完成服务。 + 创建和优化客户服务和运营计划的流程和标准作业。 + 定期盘点内外部客户的仪器，确保实物和系统信息一致。 + 维护和管理备机使用流程，根据内部信息和客户需求，为客户提供备机服务。 + 负责服务计划相关主题的报告、总结和分析，并建立日常管理和可视化管理。 + 作为运营团队的窗口，接待客户上门送修仪器，及时和团队沟通和推进服务过程需要的各种信息。 + 支持其他关于业务发展和公司运营的工作。 **Job requirements:** 1.大专以上或同等学历 2. 2~3年以上客户服务和运营计划相关工作经验 3.熟练使用Excel，Word，Outlook, PowerPoint等，有Oracle或其他ERP系统知识者优先考虑 4. 熟练掌握仪器维修服务流程。精通和了解维修服务计划相关的领域 5. 具有高度工作热情，主动性强，沟通能力强，善于接受和学习新鲜事物 6. 良好的的英语能力 8. 必须具备较强的问题解决和分析能力以及人际交往能力，并能在压力下有效地工作 9. 注重细节、主动性和逻辑思维 **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Tektronix** Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. This position is also eligible for bonus as part of the total compensation package. We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.