Multi-Family Office Associate

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Position Summary

The Multi-Family Office Associate is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and the clients' needs. The Multi-Family Office Associate operates independently in providing day-to-day client service. The Multi-Family Office Associate plays a key role in client’s retention and responds to the most complex questions or requests, demonstrating initiative in researching, analyzing and problem solving, while exercising judgment regarding proper handling of customer request. The individual possesses strong organizational and communication skills, strong knowledge of the banking industry, and demonstrated experience in servicing high-net worth clients, specifically for LATAM.
The Multi-Family Office Associate participates in special projects and mentors upcoming talent.  

Position Duties & Responsibilities

Customer Service
• Check balance positions, loans, transfers, and other.
• Guide clients with the application process and any inquiry related to American Express cards.
• Address request for bill payment.
• As per client's request, process cashier checks and checkbooks through Operations department.
• Attend clients' visits and accompany them to deposit/withdraw funds from their account(s).
• Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint.
• Respond to all phone calls for the team.
• Act as RAC back up, as needed.

Administrative
• Prepare documentation for Bankers business trips including product presentations, and new opening documentation.
• Provide assistance with BRWG formats in Appian Onboarding.
• Read and answer emails on a daily basis.
• Follow up with Banker of corporate actions.
• Contact clients with account information and receiving instructions.
• Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to Alternative Investments Department.

Operations
Keep 360 updated
• Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status and information, download reports to review missing documentation, and other.
New Accounts & Updates
• Verify that account opening documentation is properly completed.
• For any account opening and updates, collect customer information, review and follow-up in DocuSign.
• For any account closing, collect customer information, review and follow-up in Appian.
• Review dormant accounts in Globus.
FX Transactions
• Verify client information.
• Initial input transaction in Globus.
• Verify exchange rate and inform client.
• Execute transaction.

Wire Transfers
• Address requests for wire transfers.
• Follow up with 360 EWF workflow and send confirmation as needed.
Credit Operations
• Coordinate meeting with Credit Risk Department for new loan or renewal requests.
• Review with banker any new loan or renewal documentation prepared by Credit Risk and send to client for signature.
• Once documentation from client is received, verify signature and return to Credit Risk Department.
• Assist with the preparation of credit reports and forms required.
Overdrafts
• Check daily account movement reports.
• Identify and cover overdrafts.
Investments
• Update client’s investment profile.
• Assist in the preparation and execution of investment proposals as requested by banker or advisor when necessary (Not applicable to Premier Banking).
• Process manual PO’s in Globus.

Back Office
• Follow up and verify that all transactions requested have been completed and processed by Operations Department.
• Open or close accounts and portfolios in Appian.
• Process fee reversal and exception by preparing marketing concession reports, as requested by Banker.
• Time deposit, checkbooks, cashier’s temporary checks.
• Transfer securities (incoming/outgoing) in Appian.
• Follow up with clients Capital calls and cover designated portfolios for Back Office Team to process.

Controls
Daily:
• Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly.
• Review and approve daily overdrafts in Globus.
• Prepare activity reports.
Weekly:
• Run credit reports in Globus for expired and future maturity for loans, lines of credits, and interest payments due.
• Send W-8 form to clients and ensure they are properly completed.
Monthly:
• Review and activate Dormant Accounts.
Quarterly:
• Run quarterly fee report for Bankers' review and ensure client has sufficient funds to cover fee.
• Work on special projects (FATCA, W8, E-banking, Milenio and Paperless) to support bankers.

Digital Transformation
• Must use and support all digital tools including DocuSign, Veridas, Wire transfers Online, Mobile Apps, Digital POs, and any other digital tool as per bank’s request.

Special Projects and Other
• Participate in special projects within the Commercial Area.
• Mentor upcoming talent.

• Other duties as assigned or requested by immediate supervisor

Education: Bachelor's degree required or equivalent experience

Business Experience: 5 - 6 years of relevant experience or demonstrated required level of proficiency.

Specialized an/or Technical Knowledge

• Strong knowledge of the Private Banking industry.
• Demonstrated experience in servicing high-net worth clients, specifically for LATAM.
• Excellent interpersonal and leadership skills.
• Microsoft Office, T-24, 360.
• Organizational and time management skills.
• Excellent customer service skills.
• Strong judgment and ability to use discretion and make decision within guidelines
• Multitask & flexible.
• Independent problem solving skill.
• Written & oral communication skills.
• Influential skills.
• Proactive, with an ability to suggest improvements.
• Knowledgeable of DocuSign and Appian.

Licenses / Certifications: N/A

Languages: English, and Spanish. Portuguese is required only if servicing clients from Brazil.

Physical Requirements

Duties are performed in an office environment.  Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (10-20 lbs.) and carrying of supplies, files, etc; the ability to speak to and hear customers and/or other employees both telephone calling and in person; and body motor skills sufficient to enable the incumbent to move from one office location to another.

Diversity & EEO Statements

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
 

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$67,500.00 USD

Maximum:

$115,000.00 USD

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.