Description We are seeking an experienced Salesforce Administrator Manager to lead our dynamic Sales Operations team in managing and optimizing our enterprise Salesforce instance. This role will oversee critical data architecture, system integration, and operational efficiency initiatives while supporting our Santos GTM organization. This is a high-visibility position that will drive strategic improvements across our Salesforce platform while managing a team of administrators and Developers. Key job responsibilities • Lead the modernization of our sales technology stack, including the evaluation, implementation, and optimization of both proprietary and third-party tools like Salesforce, Gong.io, and RingLead • Drive the integration of GenAI capabilities across our tool ecosystem to enhance productivity and automate routine tasks • Oversee the development of self-service solutions that can automate 80% of standard requests and reduce manual dependencies • Direct the implementation of conversational intelligence platforms and automated workflow systems to increase rep and AM productivity • Manage data infrastructure improvements and CRM modernization initiatives to support ambitious growth targets • Lead cross-functional projects to streamline operations between GTM teams, focusing on automated lead management, pipeline optimization, and reporting capabilities • Develop and execute strategies to reduce manual interventions while maintaining data governance and system integrity • Oversee the integration of various tools and platforms, ensuring seamless data flow and optimal user experience A day in the life Operations & System Management - Monitor system health and performance across the sales tech stack - Review and prioritize incoming support tickets and system enhancement requests - Oversee daily data synchronization between platforms (Salesforce, Pardot, etc.) - Check automated pipeline and lead management processes for any issues - Monitor system adoption metrics and usage patterns Team Leadership & Stakeholder Management - Lead daily stand-up meetings with technical teams - Review progress on ongoing automation and integration projects - Coordinate with offshore teams on development and maintenance tasks - Engage with GTM stakeholders to address urgent needs and gather feedback - Maintain regular communication with vendor partners About the team Amazon's Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) division is revolutionizing e-commerce solutions. BwP extends Prime benefits to merchant websites, enhancing the customer experience, while MCF leverages Amazon's vast network for efficient multi-channel product delivery. At the heart of our operation, the Sales Operations team is spearheading system modernization efforts. This includes updating CRM infrastructure, automating workflows, integrating innovative technology, and implementing data-driven decision-making processes. Our focus is on developing scalable systems that will expand our services and seamlessly incorporate AI tools. We're actively seeking innovative professionals who thrive in dynamic environments, excel at solving complex challenges, and collaborate effectively across teams. By joining our division, you'll be at the forefront of transforming online retail, driving technological innovation, and shaping the future of e-commerce. Basic Qualifications - Bachelor's Degree in Computer Science or related field - 5+ years of experience managing sales technology stacks and automation initiatives - 3+ years of experience leading technical teams and vendor relationships - Proven track record of implementing and managing both proprietary and third-party sales tools - Strong understanding of CRM platforms, particularly Salesforce administration and customization - Experience with sales automation tools and workflow optimization - Demonstrated success in leading digital transformation initiatives - Strong project management and stakeholder management skills Preferred Qualifications - MBA or MS in Computer Science/related field - Salesforce certification with AI/ML implementation experience in sales ops - Sales/Revenue operations background with proven track record of productivity improvements - Expert in marketing automation and sales intelligence platforms - Strong data analytics and visualization capabilities - Deep knowledge of go-to-market strategies and methodologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.