We are looking for a customer-facing, execution-oriented individual to focus on Customer Operations and join our Revenue Operations team as Manager, Revenue Operations. This individual will work closely with Sales, Customer Success, Customer Care, and cross functionally with business leads to drive & build operational solutions and resolutions for our customers.
What You’ll do...
Create a Scalable Ingestion Process to identify, coordinate, and drive customer solutions:
Develop and implement a scalable process for the ingesting and identifying path to resolution for customer success issues.
Drive process changes for customer operations of escalations from a sales perspective, ensuring alignment with sales strategies and goals.
Provide guidance to internal stakeholders regarding sales updates, ensuring they are informed and aligned with current sales strategies.
Act as the primary end-to-end point of contact for escalated resolutions related to sales-led customers, providing timely and effective solutions.
Align stakeholders across teams for Sales, Fraud, Account Verification, & Tax to build mechanisms & processes to operationalize customer success.
Ingesting Sales-led Customer Issues:
Receive, manage, and drive resolution of complex sales-led customer issues, ensuring they are documented and addressed promptly across multiple platforms.
What you’ll bring...
A proactive mindset
Detail oriented
Excellent communication skills
Excellent organizational skills
Problem-solving skills
Minimum Qualifications:
Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
Option 2: 4 years' experience in campaign management, business development, market development, or related area.
Preferred Qualifications:
5+ years in or supporting a role in sales, customer success, business operations, or similar function.
Hands on experience with sales systems, tools, and platforms
Experience with Agile or Six-Sigma business practices
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
About Walmart Us eCommerce
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability — and everything in between. As a Walmart associate, you will play a critical role in shaping the future of shopping with highly talented individuals, in an environment that values dedication, ingenuity and collaboration. Here, your work makes an impact every day. If you’re hungry to own your career and catapult ideas into action, read on.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.Option 2: 4 years' experience in campaign management, business development, market development, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
3 years' experience in account management., 3 years' experience in customer-facing role., 3 years' experience in digital media., Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area., With CRM.Primary Location...508 Sw 8Th St, Bentonville, AR 72712, United States of America About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.